[VOOM] Right when I thought things were looking good......

[Andy]

I haven't been on here in a while, but I thought I would share my
latest experience. It had been a while since anything had gone wrong
with my VOOM, but then I got the bill on Saturday. $831 and some
change. Now I am a charter member, but I took the money back
gaurantee at the end of April and they creditted the credit card I
made the purchase on for $750. I am assuming that they didn't want
to lose that money so they thought I wouldn't notice if they billed
me that amount on my next statement. I am also not pleased with the
fact that I cannot contact someone in the billing department directly
to figure this out, the CS Rep just says it has been escelated, the
last time something was escelated it took 2 months to get resolved
and that only happened because I contacted a VOOM systems engineer
via email and he got it taken care of right away. I am moving in
August, and I may dump VOOM when I do if they don't stop trying to
screw me.



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[Wilt Hildenbrand]

I'll find out.

-----Original Message-----
From: Andy [mailto:andy.lewis@sbcglobal.net]
Sent: Tuesday, July 13, 2004 2:24 PM
To: VOOM@yahoogroups.com
Subject: [VOOM] Right when I thought things were looking good......


I haven't been on here in a while, but I thought I would share my
latest experience. It had been a while since anything had gone wrong
with my VOOM, but then I got the bill on Saturday. $831 and some
change. Now I am a charter member, but I took the money back
gaurantee at the end of April and they creditted the credit card I
made the purchase on for $750. I am assuming that they didn't want
to lose that money so they thought I wouldn't notice if they billed
me that amount on my next statement. I am also not pleased with the
fact that I cannot contact someone in the billing department directly
to figure this out, the CS Rep just says it has been escelated, the
last time something was escelated it took 2 months to get resolved
and that only happened because I contacted a VOOM systems engineer
via email and he got it taken care of right away. I am moving in
August, and I may dump VOOM when I do if they don't stop trying to
screw me.



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[Andy]

[VOOM] Re: Right when I thought things were looking good......

Thanks Wilt, I also sent Peter a note since he has helped me in the
past better than any CS Rep.


--- In VOOM@yahoogroups.com, Wilt Hildenbrand <wilth@o...> wrote:
> I'll find out.
>
> -----Original Message-----
> From: Andy [mailto:andy.lewis@s...]
> Sent: Tuesday, July 13, 2004 2:24 PM
> To: VOOM@yahoogroups.com
> Subject: [VOOM] Right when I thought things were looking good......
>
>
> I haven't been on here in a while, but I thought I would share my
> latest experience. It had been a while since anything had gone
wrong
> with my VOOM, but then I got the bill on Saturday. $831 and some
> change. Now I am a charter member, but I took the money back
> gaurantee at the end of April and they creditted the credit card I
> made the purchase on for $750. I am assuming that they didn't want
> to lose that money so they thought I wouldn't notice if they billed
> me that amount on my next statement. I am also not pleased with
the
> fact that I cannot contact someone in the billing department
directly
> to figure this out, the CS Rep just says it has been escelated, the
> last time something was escelated it took 2 months to get resolved
> and that only happened because I contacted a VOOM systems engineer
> via email and he got it taken care of right away. I am moving in
> August, and I may dump VOOM when I do if they don't stop trying to
> screw me.
>
>
>
> Yahoo! Groups Sponsor
>
> ADVERTISEMENT
>
>
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>
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//comp
> anion.yahoo.com> click here
>
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