What do I do with the rest...

Discussion in 'DIRECTV Support Forum' started by tward392, Jun 14, 2018.

  1. tward392

    tward392 Topic Starter SatelliteGuys Family

    Joined:
    Mar 10, 2015
    Posts:
    38
    Likes Received:
    1
    Location:
    Maryland
    Canceled DirecTV and they sent an email, all they want back is the Genie....

    Can anyone use the 2 regular minis and the Wireless Mini and the bridge or do I just throw them away?
     
  2. robjlevin

    robjlevin SatelliteGuys Pro

    Joined:
    Sep 23, 2005
    Posts:
    551
    Likes Received:
    104
    Location:
    New Jersey
    I would call them and make sure they don't want those back. I'd be surprised if they didn't.
     
  3. tward392

    tward392 Topic Starter SatelliteGuys Family

    Joined:
    Mar 10, 2015
    Posts:
    38
    Likes Received:
    1
    Location:
    Maryland
    The email specifically asked for only the Genie by serial number...
     
  4. mdram

    mdram SatelliteGuys Pro

    Joined:
    Aug 24, 2005
    Posts:
    3,684
    Likes Received:
    553
    Location:
    Md
    i dont think minis can be transferred/sold. the wvb might be able to be though
     
    whitewolf8214 likes this.
  5. robjlevin

    robjlevin SatelliteGuys Pro

    Joined:
    Sep 23, 2005
    Posts:
    551
    Likes Received:
    104
    Location:
    New Jersey
    Do what you want, but I'd hold on to that email if I were you.
     
  6. raoul5788

    raoul5788 Studebaker driver
    Staff Member HERE TO HELP YOU! Supporting Founder Lifetime Supporter

    Joined:
    Dec 28, 2004
    Posts:
    25,633
    Likes Received:
    8,060
    Location:
    Cheshire CT
    I agree, hold onto the email and the equipment for a few months just in case.
     
    Pere845 and Claude Greiner like this.
  7. tward392

    tward392 Topic Starter SatelliteGuys Family

    Joined:
    Mar 10, 2015
    Posts:
    38
    Likes Received:
    1
    Location:
    Maryland
    Two days after I sent the Genie back via UPS because that is what the email said to do, I get a letter saying I don't have to even return the Genie, just recycle it. That was dumb!
     
  8. raoul5788

    raoul5788 Studebaker driver
    Staff Member HERE TO HELP YOU! Supporting Founder Lifetime Supporter

    Joined:
    Dec 28, 2004
    Posts:
    25,633
    Likes Received:
    8,060
    Location:
    Cheshire CT
    Which model Genie was it?
     
  9. tward392

    tward392 Topic Starter SatelliteGuys Family

    Joined:
    Mar 10, 2015
    Posts:
    38
    Likes Received:
    1
    Location:
    Maryland
  10. Jimbo

    Jimbo SatelliteGuys Master
    Lifetime Supporter

    Joined:
    Jul 14, 2005
    Posts:
    59,187
    Likes Received:
    2,083
    Location:
    NW Ohio - Buckeye Country
    No big deal, thier loss on the shipping.
     
  11. Claude Greiner

    Claude Greiner SatelliteGuys Master
    Supporting Founder

    Joined:
    Sep 8, 2003
    Posts:
    11,131
    Likes Received:
    2,251
    Location:
    Detroit - The Paris of the Midwest
    And if this was Dish they would be demanding everything back so they could charge you for not returning it.

    It’s sad, Directv is not asking for a lot of older equipment to be returned as of lately.

    Someone told me it costs Directv and Dish like $22 to manufacture and ship a receiver to their warehouse.

    If that’s the case. By the time they ship you an empty box, pay to ship the old box back, pay someone to unpack the box and put it on a bench to test it, it’s probably better to let the customer keep it.

    With the churn, they likely have hundreds of thousands of reverb equipment in their warehouse.

    Also, I could imagine a client would even cost less to produce.

    I bet the only box Directv wants back is the Genie2 and HR54
     
  12. slice1900

    slice1900 SatelliteGuys Pro

    Joined:
    Feb 14, 2015
    Posts:
    360
    Likes Received:
    127
    Location:
    IA
    AFAIK Directv still wants HR44 and H25s back, plus all but the oldest clients. Directv operates on a five year depreciation cycle, so when hardware is five years old it is worthless on their books, so I suppose some of the oldest HR44s are now more than five years old.

    They have always operated on that five year schedule, ever since they went to a lease model. Unfortunately their system for recovery seems to be pretty flaky - when Directv said they didn't want something back long time customers always advised keeping it for a couple months in case they later say they do want it back, and only then recycling it.
     
  13. Claude Greiner

    Claude Greiner SatelliteGuys Master
    Supporting Founder

    Joined:
    Sep 8, 2003
    Posts:
    11,131
    Likes Received:
    2,251
    Location:
    Detroit - The Paris of the Midwest
    It’s hit or miss. I had a client they told to keep 2 Hr24’s and a h25
     

Separate names with a comma.

More...