what is the problem?

[bigbyrd4]

I am having a problem watching recorded programs from ABC, NBC and CBS.
I am on the Charleston, SC local channels.
I have a Western Arc dish installed on the roof and the DVR that I watch is a 722K with only my man cave tv hooked to it.
For the past month or so whenever I watched an NBC program it would pixelate and lose portions of the program, but I never got the dialogue box saying that part of the recording was missing.
This week it has started doing the same thing on the other two networks. I don't see it on other networks, I have been watching a lot of BBCA while it is on preview and I have not seen the same thing
I don't know if it is the dish, the DVR or the local stations that is causing it. We have a 625 in the den that the boss watches, she says she hasn't seen it on her DVR but she doesn't watch a lot of programs from the networks (especially now that Hallmark has Christmas movies).
Thanks, in advance, for any help.

 

[MattG@DISH]

We do not show any issues with the Charleston locals so chances are this is a signal issue. Have you run a check switch test or reset the receiver?

 

[sam_gordon]

I'm going to guess a potential hard drive failure.

 

[bigbyrd4]

I did not get home in time yesterday to run the check switch. Ever since Matthew blew through our power goes off just about every day, so I am pretty sure the receiver doesn't need to be reset.

I hope it is not a hard drive failure. I had another 722K that went bad, but this one has been trouble free.

I will run the check switch when I get home today.

 

[JerryDowning]

I had a similar problem. A Dish technician came out and discovered that the dish had been knocked loose by a storm. He remounted it and I have not had problems since.

 

[bigbyrd4]

Ok, I ran the diagnostics and the check switch. These are the results

I assume by this that sat 110 and 119 I'm getting good signal from, but 129 not so much?

 

[pattykay]

I assume by this that sat 110 and 119 I'm getting good signal from, but 129 not so much?

Did you try checking different transponders on 129? Some of them may show up as red (wrong sat / low signal) because they are spotbeams used for other locations.

 

[ChadT41]

I think it is transponder 21 you want to check on 129. I could be mistaken. It's been a really long time since I needed to know that.

 

[oljim60]

I think it is transponder 21 you want to check on 129. I could be mistaken. It's been a really long time since I needed to know that.

I am in Beaufort and get 70 in 129 transponder 21

 

[bigbyrd4]

52 on transponder 21

Is that good, bad or indifferent. It is a far cry from 70.

 

[pattykay]

52 on transponder 21

Is that good, bad or indifferent. It is a far cry from 70.

As long as the bar is green, and the signal is stable (no wild fluctuations in strength) you should be fine.

 

[ChadT41]

35 and above is viewable. 50's are good.

 

[Bobby]

I am getting 56 on Transponder 21 on 129. It has worked fine for years.

 

[oljim]

View attachment 122380

52 on transponder 21

Is that good, bad or indifferent. It is a far cry from 70.

See what you get on TP 09 129 that is the one with your local network HD the SD (625 DVR) are on 110 I get 63-67 on TP 09 129

 

[bigbyrd4]

I get signal strength 48 on spot beam 09 sat 129. It is steady at 49.

 

[pattykay]

I get signal strength 48 on spot beam 09 sat 129. It is steady at 49.

That is around the same signal strength I get for my locals (different spot beam, same satellite) and I do not have any problems with them.

 

[dishnet_tech]

You said you were having problems with "recorded" programs on your locals. What about "live" locals? Does it pixelate when watching them any other time?

Sent from my SM-G920V using the SatelliteGuys app!

 

[bigbyrd4]

I never watch anything live.

 

[Cold Irons]

I never watch anything live.

Even to debug a problem? Would help determine if it's a signal problem or not.

 

[bigbyrd4]

Ok, I gave in last night and watched CBS live. I did not see any pixelation on the live screen. I will play back the recording tonight and see if it does on the recording. I see more of the pixelation on NBC so maybe I can watch it live tomorrow.