(And when I just posted this, all paragraph breaks disappeared, it stuck in all kinds of codes which I am not taking the time to go edit-- and it entered as one long unreadable mess. Nice day I'm having.
FIXED..you have to allow javascript to eight 3rd sites for message entering to work right.)
I upgraded internet one level to 20 MB. I still consistently measure out at 15.xx to 16.xx, with a RARE (maybe one in 10 over 2 days) in the 18.xx.
On support calls multiple times, and what a disaster one, well two, of those calls were...routed to escalation, who said the case number I was given was still a basic number--they wouldn't talk to me (&quot;you can't just call into escalation&quot<img src="http://cdn.satguys.us/images/smilies/wink.gif" border="0" alt="" title="Wink" smilieid="4" class="inlineimg" />. That was after getting put there on transfer by my SECOND 40 minute call into regular level because the first guy (who gave me an invalid ticket number) dumped me while transferring to escalation.
By the way, at the transfer-to-escalation point, after getting dumped the first time, I told the 2nd one (after the second 40 minutes of hold--and telling them I was not going to go through, as they wanted to do, ANOTHER 40 min of the same troubleshooting the FIRST idiot had done)--that I didn't want to get dumped again, and have to do all this a 3rd time. He said, no problem, he'd stay on the line. He didn't--he dialed the escalation team and disappeared off the line...I go into a standard wait for the next person queue for a LONG time. Again.
With escalation team (after about 4 minutes of looking at his data, &quot;everything looks fine; don't know why speed is low; trade in your modem.&quot;
Did that. No change. Incidentally, in other calls, if a happenstance measurement hits 18+, they say &quot;80% meets the standard. Bye.&quot; Oh, one of the techs kept saying &quot;I often get 22-23.&quot; Helpful.
Working with BHN or Roadrunner or whoever it is is just such a pleasure. And so easily getting what you pay for-- that's just a wonderful thing.
You can probably detect my opinion of this circumstance. I'm tired. I'm mad. And I don't want to be on hold any more. I'll just stay p***** and take the _______ being delivered to me so effectively. Fighting any more is harder than laying down.
FIXED..you have to allow javascript to eight 3rd sites for message entering to work right.)
I upgraded internet one level to 20 MB. I still consistently measure out at 15.xx to 16.xx, with a RARE (maybe one in 10 over 2 days) in the 18.xx.
On support calls multiple times, and what a disaster one, well two, of those calls were...routed to escalation, who said the case number I was given was still a basic number--they wouldn't talk to me (&quot;you can't just call into escalation&quot<img src="http://cdn.satguys.us/images/smilies/wink.gif" border="0" alt="" title="Wink" smilieid="4" class="inlineimg" />. That was after getting put there on transfer by my SECOND 40 minute call into regular level because the first guy (who gave me an invalid ticket number) dumped me while transferring to escalation.
By the way, at the transfer-to-escalation point, after getting dumped the first time, I told the 2nd one (after the second 40 minutes of hold--and telling them I was not going to go through, as they wanted to do, ANOTHER 40 min of the same troubleshooting the FIRST idiot had done)--that I didn't want to get dumped again, and have to do all this a 3rd time. He said, no problem, he'd stay on the line. He didn't--he dialed the escalation team and disappeared off the line...I go into a standard wait for the next person queue for a LONG time. Again.
With escalation team (after about 4 minutes of looking at his data, &quot;everything looks fine; don't know why speed is low; trade in your modem.&quot;
Did that. No change. Incidentally, in other calls, if a happenstance measurement hits 18+, they say &quot;80% meets the standard. Bye.&quot; Oh, one of the techs kept saying &quot;I often get 22-23.&quot; Helpful.
Working with BHN or Roadrunner or whoever it is is just such a pleasure. And so easily getting what you pay for-- that's just a wonderful thing.
You can probably detect my opinion of this circumstance. I'm tired. I'm mad. And I don't want to be on hold any more. I'll just stay p***** and take the _______ being delivered to me so effectively. Fighting any more is harder than laying down.
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