I'm a brand-new D* subscriber. I've had E* for years but recently moved and decided that it was time to give D* a shot. The installer came last week and hooked everything up. I'm new to D* and their equipment, but it's an HR24-100, 5LNB, DECA install and I subscribe to the 'Premier' package. When he left, everything was working; all the channels, VOD premium banners, DirecTV Cinema, etc. Fantastic.
Got all my timers set up, recording shows, things looking good.
Then last night I got home to find that all of the VOD banners (like at the start of the premium channels; 500's) were gone. Accessing DirecTV Cinema pops up a message that the "Service is Unavailable". If I hop onto DirecTV.com and try to schedule VOD programs, I get an email from D* saying the recording is confirmed, but the HR24 doesn't download it, though it does have a message in the "History" area that matches the request time that says something like "recording failed - unspecified error". I'm not in front of the menu so I don't have the precise wording - sorry. If I select a 1000+ VOD channel manually, it pops up with a message that, "{channel name} is unavailable". I'm also not seeing any VOD results when I do a search, and I know it was showing me those a few days ago.
Looking at the History and comparing to the handful of online VOD-recording requests I've sent, it looks like it stopped working after a software update early in the morning of 8/17. I don't have the new version handy, sorry.
My internet connection seems fine. I've tested with multiple devices, no problems. 20-30ms pings, 12/1 service, solid connectivity. Even from the HR24 - it tests successfully when I go through the network setup. It gives me the "congratulations, you're set up" screen, the IP & DNS settings are all correct, and I can see & control the HR24 on my home network via the D* iPad app. I've rebooted my router, cable modem, the HR24, & the DECA several times. I let it go overnight to see if it would fix itself and it did not. Still not working today. Bummer.
I haven't called D* yet but I plan to soon. In the meantime, anyone have any ideas on how I can restore the VOD stuff? Or is this something that D* customer service is going to have to do?
Got all my timers set up, recording shows, things looking good.
Then last night I got home to find that all of the VOD banners (like at the start of the premium channels; 500's) were gone. Accessing DirecTV Cinema pops up a message that the "Service is Unavailable". If I hop onto DirecTV.com and try to schedule VOD programs, I get an email from D* saying the recording is confirmed, but the HR24 doesn't download it, though it does have a message in the "History" area that matches the request time that says something like "recording failed - unspecified error". I'm not in front of the menu so I don't have the precise wording - sorry. If I select a 1000+ VOD channel manually, it pops up with a message that, "{channel name} is unavailable". I'm also not seeing any VOD results when I do a search, and I know it was showing me those a few days ago.
Looking at the History and comparing to the handful of online VOD-recording requests I've sent, it looks like it stopped working after a software update early in the morning of 8/17. I don't have the new version handy, sorry.
My internet connection seems fine. I've tested with multiple devices, no problems. 20-30ms pings, 12/1 service, solid connectivity. Even from the HR24 - it tests successfully when I go through the network setup. It gives me the "congratulations, you're set up" screen, the IP & DNS settings are all correct, and I can see & control the HR24 on my home network via the D* iPad app. I've rebooted my router, cable modem, the HR24, & the DECA several times. I let it go overnight to see if it would fix itself and it did not. Still not working today. Bummer.
I haven't called D* yet but I plan to soon. In the meantime, anyone have any ideas on how I can restore the VOD stuff? Or is this something that D* customer service is going to have to do?
