Well...the Roku box finally showed up today. It arrived via Priority Mail with the postal service. I was surprised, as every customer service rep. I spoke to from DISH had told me it would be delivered by UPS. Anyway, I originally called on 8/30 and tomorrow it would have been 4 weeks. I noticed it was sent directly from Roku. I'm not sure if this one was from my original request or the one that was supposedly going to be a "priority shipment" after I called back when I hadn't received the first one in 10 days after being told I'd have it in five. I guess the lesson here is give it plenty of time, no matter what you're told when you first call DISH. You wouldn't think it should need to be that way if there were good communication between Roku and DISH (inventory info, tracking info for the customer, etc.), but that seems to be the way of the world these days. Time to go connect it and give it a try.