Why would Spectrum cut ground wire?

Nov 5, 2025
10
1
Michigan
Background: at the end of August I got AT&T 5G wireless home internet and discontinued all my Spectrum services

My single family home has a simple Spectrum install. There is a neighborhood line running underground along the street and Spectrum ran an underground line to my house. The Spectrum tech included a ground wire that connected to the main ground for my house. The main ground connection is outside on the side of my house and I just noticed the Spectrum ground wire has been cut.

Not being at all experienced with the install, I managed to get a self-described "indoor" Spectrum technician on the phone and was told this is common and not a safety problem of any kind.

Any reason why Spectrum would cut the ground wire they had installed? Thanks for any info!
 
Last edited:
Register to hide this ad

AZ.

SatelliteGuys Master
Pub Member / Supporter
Mar 26, 2011
11,381
25,380
crazy
Background: at the end of August I got AT&T 5G wireless home internet and discontinued all my Spectrum services

My single family home has a simple Spectrum install. There is a neighborhood line running underground along the street and Spectrum ran an underground line to my house. The Spectrum tech included a ground wire that connected to the main ground for my house. The main ground connection is outside on the side of my house and I just noticed the Spectrum ground wire has been cut.

Not being at all experienced with the install, I managed to get a self-described "indoor" Spectrum technician on the phone and was told this is common and not a safety problem of any kind.

Any reason why Spectrum would cut the ground wire they had installed? Thanks for any info!
Strange yes, it effects nothing. Did they also cut the coax?
 
  • Like
Reactions: CuriousInMichigan

harshness

SatelliteGuys Master
May 5, 2007
20,498
5,615
Salem, OR
Even underground coax must be "earthed" at the entry point.

I'm surprised that they would bother disconnecting anything at the house, as they usually do that at the branch connection in the hopes that there may be a connection in the future. Did Spectrum remove a grounding block, junction box, or splitter that would have been grounded?
 

AZ.

SatelliteGuys Master
Pub Member / Supporter
Mar 26, 2011
11,381
25,380
crazy
Even underground coax must be "earthed" at the entry point.

I'm surprised that they would bother disconnecting anything at the house, as they usually do that at the branch connection in the hopes that there may be a connection in the future. Did Spectrum remove a grounding block, junction box, or splitter that would have been grounded?
All I could think is they were worried about a ground loop, but they had it when he was hooked up then?
Dosent add up.
 
Nov 5, 2025
10
1
Michigan
Even underground coax must be "earthed" at the entry point.

I'm surprised that they would bother disconnecting anything at the house, as they usually do that at the branch connection in the hopes that there may be a connection in the future. Did Spectrum remove a grounding block, junction box, or splitter that would have been grounded?
 
Nov 5, 2025
10
1
Michigan
I checked inside the Spectrum install box on the outdoor side of the house. All the cables are normal and the ground wire, which is green, is still connected. The cut is outside the install box between it and the connection points for the house ground.

I looked in the basement anyway, since there's no way whoever did the cut, was in the house. In the basement the two-way splitter is right there with both cables normal.
 
Nov 5, 2025
10
1
Michigan
I checked inside the Spectrum install box on the outdoor side of the house. All the cables are normal and the ground wire, which is green, is still connected. The cut is outside the install box between it and the connection points for the house ground.

I looked in the basement anyway, since there's no way whoever did the cut, was in the house. In the basement the two-way splitter is right there with both cables normal.
Outside.jpg


Here's a photo
 
  • Like
Reactions: harshness

jayn_j

Press On Regardless
Supporting Founder
Sep 29, 2003
11,364
4,983
Sheboygan, WI
Is your house located near a power substation? I have seen instances where high voltage transformer grounding can cause a significant voltage potential against grounds that were referenced elsewhere.

A fundamental lesson in electronics is that ground is relative, and not an absolute.
 
  • Like
Reactions: AZ.

AZ.

SatelliteGuys Master
Pub Member / Supporter
Mar 26, 2011
11,381
25,380
crazy
Is your house located near a power substation? I have seen instances where high voltage transformer grounding can cause a significant voltage potential against grounds that were referenced elsewhere.

A fundamental lesson in electronics is that ground is relative, and not an absolute.
I used to work at Firmi lab. They had 2 separated feeds at 350,000 volts coming in.( 2 different nuke plant feeds)
When the ring was running the amperage at the sub station,went from 8-80 amps, you could hear it. Get close to the fence, feel it. The fence posts were grounded every 4 feet around. And the chain link the same.( around 2 feet off ground then at about 6 feet.....Talk about intense!
 
  • Like
Reactions: FTA4PA
Nov 5, 2025
10
1
Michigan
I used to work at Firmi lab. They had 2 separated feeds at 350,000 volts coming in.( 2 different nuke plant feeds)
When the ring was running the amperage at the sub station,went from 8-80 amps, you could hear it. Get close to the fence, feel it. The fence posts were grounded every 4 feet around. And the chain link the same.( around 2 feet off ground then at about 6 feet.....Talk about intense!
I'm not aware of any nearby power substations. Copilot says the nearest is in St. Louis, Michigan about 30 miles away
 

AZ.

SatelliteGuys Master
Pub Member / Supporter
Mar 26, 2011
11,381
25,380
crazy
It may have been there to bleed off some voltage. You may have some high voltage close by? Transformer or switching box?
 
Nov 5, 2025
10
1
Michigan
It may have been there to bleed off some voltage. You may have some high voltage close by? Transformer or switching box?

The Spectrum hook-up points along the road look like green stumps that are 2 feet high and about a foot in diameter. About every 200 yards there are green boxes that are about 3 feet high, 2 feet wide and 4 feet long. My place is about 80 feet away from the nearest green box.
 

harshness

SatelliteGuys Master
May 5, 2007
20,498
5,615
Salem, OR
It may have been there to bleed off some voltage. You may have some high voltage close by? Transformer or switching box?
As I noted earlier, whenever a cable enters the home, its "ground" part must be earthed. The question remains as to why it was cut, given that the Spectrum cable is still connected.
 

AZ.

SatelliteGuys Master
Pub Member / Supporter
Mar 26, 2011
11,381
25,380
crazy
As I noted earlier, whenever a cable enters the home, its "ground" part must be earthed. The question remains as to why it was cut, given that the Spectrum cable is still connected.
Im assuming its detached at the pedestal? But agree why didnt they keep the coax attached at the home? None of it adds up completely.
 

harshness

SatelliteGuys Master
May 5, 2007
20,498
5,615
Salem, OR
Im assuming its detached at the pedestal?
I also assume that is the standard procedure to prevent signal leakage from a cable that may or may not be terminated at the residence. This doesn't remove the Spectrum coax as a possible source of stray incoming current, and that's where this boggles.
But agree why didnt they keep the coax attached at the home?
They did. See the photograph.
 

Comcast announces cuts