WiFi Device Connection to Router Question

[dishstaller]

Yes... seems odd that it requires a "guest" network.
Perhaps the WPA/Security is a bit different on a guest network.

I actually had a similar odd problem with 3 of my LG appliances.
After working for a couple of years, suddenly none of them would connect.
I tried all of the various suggestions... 2.4Ghz only, no special characters in the password, etc..

I ended up having to delete the app from my phone, re-adding it, and then deleting all of the appliance profiles from the app and installing them as new.
Once I did all of that, they reconnected fine.

That made my head hurt just reading that.
I sell internet at my store and one thing I will warn anyone interested in getting into the internet business is that when you sell someone internet, you magically become responsible for ALL of their wifi connected devices.
I actually have had customers call and say "your internet isn't working" After a little questioning, it will turn out that every device works except ONE......well it certainly can't be that device now can it Customer: No, it's your internet.
One thing being in this business HAS taught me is how to enjoy a fine bourbon.

 

[charlesrshell]

If when setting up the Router you did not choose to have separate SSID for 5G and 4G then that is likely the problem.

I did not set up router with separate SSIDs. Device has both 2.4 & 5G capability. My guest mode in router is showing both 2.4 and 5G, same as primary SSID.. The device latched on to 5G when it connected in guest mode. Recteq company said no one else has my issue. Can I setup another SSID in my router with 2.4 or 5G only and try to connect device to it?

 

[dishstaller]

I did not set up router with separate SSIDs. Device has both 2.4 & 5G capability. My guest mode in router is showing both 2.4 and 5G, same as primary SSID.. The device latched on to 5G when it connected in guest mode. Recteq company said no one else has my issue. Can I setup another SSID in my router with 2.4 or 5G only and try to connect device to it?

There was something obviously incompatible with your router and this device....no telling what it is. I've had situations where I swapped a customer's router from one brand to another and the "issue" went away. Re-use that same router at another customer's house and no issues at all.

 

[charlesrshell]

There was something obviously incompatible with your router and this device....no telling what it is. I've had situations where I swapped a customer's router from one brand to another and the "issue" went away. Re-use that same router at another customer's house and no issues at all.

Strange

 

[b4pjoe]

Can I setup another SSID in my router with 2.4 or 5G only and try to connect device to it?

What brand and model of router do you have?

 

[charlesrshell]

What brand and model of router do you have?

See post #1.

 

[navychop]

Apples and cinder blocks.

Surely we mean 2.4 GHZ and 5 GHZ.

 

[b4pjoe]

See this post. It appears you cannot create separate SSID's but it appears there is another option but read through this thread completely as I did not read through the whole thing.

Does Deco support separate 2.4GHz and 5GHz SSIDs? - Home Network Community

Deco supports disabling 2.4GHz and 5GHz separately under the Main/Guest/IOT networks. As for separate SSIDs over 2.4GHz and 5GHz, it might not be completed via a single network, But you could set the Main Network to 5GHz only, and then create a diffe

community.tp-link.com

The other option appears to be:

So if you want separate SSIDs over 2.4 GHz and 5GHz Wi-Fi here is what you could do:

• Turn off 2.4 GHz under the Main Network.
• Enable the IOT network with a different SSID under 2.4 GHz only.

I don't have that router so I can't see if this will work or not.

 

[dishstaller]

Strange

Yes it is. There was a brief period of time that Cudy routers wouldn't work with Roku devices, had to use a new brand of router....real pain. Cudy came out with a firmware update and the problem went away. That little fiasco cost me a ton of hours and money, not to mention miles on my truck

 

[charlesrshell]

See this post. It appears you cannot create separate SSID's but it appears there is another option but read through this thread completely as I did not read through the whole thing.

Does Deco support separate 2.4GHz and 5GHz SSIDs? - Home Network Community

Deco supports disabling 2.4GHz and 5GHz separately under the Main/Guest/IOT networks. As for separate SSIDs over 2.4GHz and 5GHz, it might not be completed via a single network, But you could set the Main Network to 5GHz only, and then create a diffe

community.tp-link.com

The other option appears to be:

So if you want separate SSIDs over 2.4 GHz and 5GHz Wi-Fi here is what you could do:

• Turn off 2.4 GHz under the Main Network.
• Enable the IOT network with a different SSID under 2.4 GHz only.

I don't have that router so I can't see if this will work or not.

Thanks. Will check it out when I have a chance.

 

[Foxbat]

Most Wi-Fi routers allow separate SSIDs for 5 GHz and 2.4 GHz (the default is the same name on both frequencies). We have this issue at home and at our place up north. Just stick a "2.4" on the SSID for the 2.4 GHz band. I've needed to do this for security cameras, ink jet printers, and several IoT devices. The only annoying thing is many IoT device Apps require connecting to the 2.4 GHz Wi-Fi when setting them up, and remembering to switch back to the faster 5 GHz when done.

Reading the first post, this sounds like your Router has a security lockdown that limits devices going out to the Internet to "Safe" sites. My Synology has this and will block connection attempts to suspect sites. It logs these attempts, so hopefully your router likewise has a System Log that you can go through looking for your Pellet Grill and see what it's trying to contact. You might be able to create a Whitelist entry for that site on traffic from this device.

 

[charlesrshell]

Most Wi-Fi routers allow separate SSIDs for 5 GHz and 2.4 GHz (the default is the same name on both frequencies). We have this issue at home and at our place up north. Just stick a "2.4" on the SSID for the 2.4 GHz band. I've needed to do this for security cameras, ink jet printers, and several IoT devices. The only annoying thing is many IoT device Apps require connecting to the 2.4 GHz Wi-Fi when setting them up, and remembering to switch back to the faster 5 GHz when done.

Reading the first post, this sounds like your Router has a security lockdown that limits devices going out to the Internet to "Safe" sites. My Synology has this and will block connection attempts to suspect sites. It logs these attempts, so hopefully your router likewise has a System Log that you can go through looking for your Pellet Grill and see what it's trying to contact. You might be able to create a Whitelist entry for that site on traffic from this device.

Thanks. I will look around in my router again.