i had the same problem with mine last sat install, first off she didnt know what she was doing, and her attitude was if you cant receive any local channels at all you will need to put up a tower or a tripod on your roof, so i ran a direct coax from the ota to the back of my rec and it brought in the local channels in hd, also it brought in 5 pbs channels from columbus, the only thing i dont get is pa

which is only 5 miles from me) wb(columbus) and fo

columbus), so i finally did get a thru to the csr today early in the morning, and i was approved for an upgrade for a much better antenna, also i had asked her about the e-mail i received last week about the 199.00 install for another rec. and they had not heard anything about it, so they are doing furthur research on the 199.00 deal and about the guy who sent me the e-mail