No, she's saying you're going to need to drop one of your Hopper 3's for a Joey 4
What? I have to completely remove one of my H3s from my setup?
I think we finally have an answer for why Dish was so unwilling to give the purchased receiver fee discount for the second Hopper 3. Dish knew this was coming. The upgrade is an easier sell if they can say you can
save money (replacing a $15 per month Hopper 3 with a $7 per month Joey) rather than having it cost you
more money (replacing a $5 per month purchased Hopper 3 with a $7 per month leased Joey) for
less functionality and
less flexibility.
The best-case scenario (with the purchased second Hopper 3 discount) would be that you break even (replacing a $5 per month purchased Hopper 3 with a $5 per month purchased Joey). Even then, you would still need to spend more money upfront to purchase that Joey, and you would still have the trade-off of losing the functionality of the second Hopper 3. That is a hard sell, even if Dish is offering a program where you can exchange the purchased Hopper 3 for a purchased Joey 4 at no additional cost.
Playing the long game, this could be precisely why Dish forced everyone who wanted two Hopper 3's to purchase one of them in the first place. Dish knew a future upgrade would force you to remove one of them. This way, you can resell it to get some of your money back, rather than having to send a leased Hopper 3 back to Dish. The bottom line is that Dish
never really wanted anyone to have more than one Hopper on an account in the first place. So, they have been coming up with ways to force everyone to a single-Hopper system (or pay through the nose for the privilege of multiple Hoppers) ever since the first Hopper came out.