xxx@dishnetwork?

dwarren2

SatelliteGuys Pro
Pub Member / Supporter
Oct 30, 2003
4,076
287
Rochester, NY Region
All of a sudden we have several newbies saying they are from Dish. It has been voiced in one thread questioning if they really are from Dish. What's the true story?
 

vash1090

SatelliteGuys Pro
Jul 7, 2009
659
0
AZ
They are very "formal" even going so far as to introduce themselves three times in the same thread. Not to be too harsh on them, but I like it better chatting with other guys on here who seem to be more "down to earth". Yea, I work for Dish, but it's not really necessary to reitterate it if I just show that I know what I'm talking about.
 

Scott Greczkowski

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Cutting Edge
Sep 7, 2003
102,748
26,382
Newington, CT
No they are real humans, but unfortunately the have seemed to have gotten their social skills from the James Long school of Social Skills, which to me is scary. :D
 

3HaloODST

SatelliteGuys Master
Pub Member / Supporter
Jul 2, 2010
6,648
97
Earth
They might be running on scripts, and sound robotic, but that's more than most companies will do on a forum.
 

boba

SatelliteGuys Master
Dec 12, 2003
11,350
1,035
Dorchester, TX.
New use of the Indian call centers?????

It wouldn't be so bad if their answers were correct, most answer as if they had never seen a DISH system.
 

vash1090

SatelliteGuys Pro
Jul 7, 2009
659
0
AZ
I've seen one or two posts with pertinent information, such as pricing, that I can't look up myself, but other than that the technical stuff such as system integration should be left to the techs
 

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
21,737
5,226
Fishers, IN
Scott, as we are nearly all painfully aware, there is a long established credibility problem with CSRs and Techs. These new folks need to informed that waving their "credentials" around is undermining their good intentions.
 

mrc54

SatelliteGuys Pro
Jan 13, 2006
166
36
Anderson,IN
One of the guys is from executive retention dept. He handled my new equiptment order and retention. Was a pleasure to talk to in person. Posts on here have been a little strange?
 

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