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Zinger after a vacation pause on my account

Discussion in 'DISH Network Support Forum' started by bgee, Jun 27, 2019.

  1. bgee

    bgee Topic Starter SatelliteGuys Guru

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    10+ year Dish customer here. I put my account on pause before leaving on a two-month vacation. They now refuse to honor my previous $7 monthly DVR fee, and will bump it to $15. I'm not a happy camper and told them to leave the account on pause while I decide whether to continue with Dish or go with a less expensive streaming service. A supervisor supposedly agreed with the CSR's refusal.

    Any comments on my options would be appreciated.
     
  2. Tampa8

    Tampa8 I'll Stand Up and Say So
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    I don't believe I have seen another post with that particular issue. How do you know it won't be $7 did you already get a bill since going off pause? Did you bring it up? I would try CSR roulette, and/or trying to get a DIRT member to respond? Problem is grandfathering is a grey area or much more loosely administered than actual rules. DISH giveth and DISH taketh away.....
     
  3. rvvaquero

    rvvaquero SatelliteGuys Pro

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    Were you on the "Preferred Customer Offer" for the two year period? If so, that's in the contract. If not, just disregard. Here's the language from the contract.

    "In the event that you participate in DISH Pause, or any other program that allows you to temporarily suspend your DISH service, then you will no longer be eligible to participate in DISH's 2-Year TV Price Guarantee promotion and you will pay the then-current price for each of your programming packages, Additional Receiver Fees, and DVR Service Fees."
     
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  4. bgee

    bgee Topic Starter SatelliteGuys Guru

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    Thanks for the responses. The CSR quoted my monthly rate after unpausing and I noticed it was higher and he explained the DVR fee upcharge and supervisor got on the chat and said he couldn't do anything about it. And no, have never been under any kind of 2-year anything.

    How do I get a DIRT member to respond?
     
  5. Claude Greiner

    Claude Greiner SatelliteGuys Master
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    I think it’s the fact your on a grand fathered package.

    When you go on pause they take all the codes off your account, and the same codes are not available when you go off pause.

    It’s sad that Dish treats their “pause” customers like crap.

    Not only do they take all the discounts away for most customers, they also take away the dealer commissions and don’t repay. Even if the account is in pause 1 day.
     
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  6. HipKat

    HipKat SatelliteGuys Pro
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    smh......
     
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  7. bgee

    bgee Topic Starter SatelliteGuys Guru

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    CSR on Facebook just confirmed, telling me that once you pause an account, you start from scratch when you unpause and lose any pricing you had in the past. Sucks. Bye bye Dish.
     
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  8. navychop

    navychop Member of the Month - July 2014!
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    Well, they DID tell you ahead of time. In 8 point type.

    But, it is certainly to be expected that there be costs with Pause, and cutting their income.


    Sent from my iPhone using SatelliteGuys
     
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  9. Juan

    Juan Supporting Founder
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    And the subscriber numbers drop and drop

    Sent from my SM-G950U using the SatelliteGuys app!
     
  10. bgee

    bgee Topic Starter SatelliteGuys Guru

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    I paused it in a chat session and don't remember them telling me this (maybe I'm wrong).

    And they do continue to bill you $5 per month for the pause.
     
  11. HipKat

    HipKat SatelliteGuys Pro
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    Do you have Dish?
     
  12. bgee

    bgee Topic Starter SatelliteGuys Guru

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    As suggested by CSR over on Facebook, I called Senior Resolution Specialists at 866-215-1048 and they quickly restored my former pricing.
     
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  13. charlesrshell

    charlesrshell SatelliteGuys Crazy
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    How did you find out about Senior Resolution Specialists? Never heard of that one.
     
  14. ncted

    ncted SatelliteGuys Pro
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    Wow. Dish has "fixers."
     
  15. bgee

    bgee Topic Starter SatelliteGuys Guru

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    Like I said, I posted a message over at the Dish Network Facebook page and got that response
     
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  16. charlesrshell

    charlesrshell SatelliteGuys Crazy
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  17. Bobby

    Bobby Publican
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    Excellent outcome!
     
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  18. JSheridan

    JSheridan Full Time Resident
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    Facebook sucks. We need DIRT back. :)
     
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  19. Cheddar_Head

    Cheddar_Head SatelliteGuys Pro

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    I have posted about this before, Dish policy is you lose all price benefits when you come off Dish pause BUT if you are a customer in good standing you can get your old pricing back, you just need to reach the right people. I regularly use pause as my job takes me out of the country quite regularly.
     
  20. DishGuyTX

    DishGuyTX Well-Known SatelliteGuys Member

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    They used to be the "Office of the President" department. They just had a name change. Basically the highest you can get when it comes to a CSR.
     
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