Well the question I had was when they did the upgrades in previous years did Business upgrades follow? Did they usually do residential first then business? This is obviously not the first time they have done speed upgrades I just wonder how they handled it in the past.
The answer is that I am not sure. I am sorry I wasn't more specific when I said I only most recently have been selling VO accounts as opposed to residential. As far as I know the VO is fairly recent (as in two years, maybe three). Before it was just residential or business and you couldn't get a static IP at a residential address. Previously, I wasn't keeping track of business speeds. Since I have been dealing with VO it has always been the three packages, the top being Ultimate with 15/2. It has never gone up.
This is the first time that residential has matched the speeds of business, and actually surpassed in the 20/2 scenerio. I am wanting to know what they are planning to do next. There is no history to go off of, as in, "they always increase residential speed and then commercial." It just isn't there as far as I know.