Program guide will not populate

[bally132]

Hi, Thanks for this useful forum.
We recently upgraded to a HR-21-200 receiver and all was well for 2 weeks. We began having problems with the program guide this week. The other day we turned on the tv to find every program was To Be Announced. Resetting with the button will download the immediate program data during the startup, but nothing beyond a couple hours and nothing else populates after that. It just says Regular Schedule for every program now. Only resetting the box will get new program data and it always dries up after a couple hours.

Directv sent out an installer to help identify the problem and he suggested that the dish was not stable enough and should be mounted on the roof (right now it's on our antenna tower). So, a slightly unstable dish can receive an hd stream but not the guide data? Makes no sense. Anyway, the wife vetoed the roof mount. So I'm looking for other possible causes of this problem.

 

[KE4EST]

to SatelliteGuys!!!!

I have not seen that issue, with that receiver maybe someone else has.
Also yes, the installer was wrong.

 

[jcrandall]

How are your signal strengths on 101 & 119 satellites? The guide comes from both.

 

[bally132]

On Sat 101 signal is good on all transponders but 18, which is zero.
On Sat 119 signal is good on all transponders but 23, which is zero, 25 which says forty and 29 which says zero.

 

[Depep]

Tune your receiver on a SD channel, for example channel 3 SD and live it on for a couple of hours and see if it startst po pick up the guide.

 

[bally132]

I've been trying different tricks for several days and nothing works.

The installer came today and was supposed to bring a new box, but her boss, in his infinite wisdom, wouldn't let her bring one. So when she got here and couldn't fix it, she said she would come back this evening with a replacement receiver. Hope that fixes it.

 

[jdspencer]

On Sat 101 signal is good on all transponders but 18, which is zero.
On Sat 119 signal is good on all transponders but 23, which is zero, 25 which says forty and 29 which says zero.

Those TPs you listed are spot beams. So, its okay for them to be 0 or have low values, unless one of them is for your locals.

 

[bally132]

I got a new receiver today and the program guide issue is resolved.