Dish no longer allows customers that have NLOS to cancel out of contract.
- Thread starter robotek
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Yes, this was one of Dish's best kept secret. In the past, customers were able to get the cancellation fee waived when a Tech would verify that no line of sight was available.
If this is the case, I'd like to see the first court case, more likely class action. I can see both arguments that would be presented for each side. Customer(s): I signed for a service that I can't receive, so if they can't provide the service, I should be able to cancel without a fee. Dish: They signed a contract for an address that was able to receive service, we didn't force them to move, so it should be their responsibility to check before moving. I'm on record for siding with the customers. If you can't provide your service, then you are in breach of contract, not me. Obviously, I need to check my agreement with Dish again. I'm lucky, Dish gets great service here, but I heard of LOS issues with Directv. Hopefully should I ever need to jump ship, it's not the case, because the only other option is Comcast.
I can see both sides of this story.I can understand why dish would demand an ETF in most cases but,when they have proof that the customer can't get a reliable signal I would call that extenuating circumstances and the etf should be waived.No it's not Dish's fault that customer moved but,when your job forces a move it certainly isn't the customers fault either.I also think that Dish should sometimes double check to ensure that there is no possible way to get any signal.There are some installers that take a glance and say sorry about your luck.Had one here once and he said there is no way you can get 129,I said really,see that dish 500 right there its already locked on 129.
I'm with you for the most part, it's not the customer's fault if they have to move because of a job, but they still can make reasonable efforts to look for a new place to live that can get signal (ie. renting a north-facing apartment wouldn't be considered a "reasonable effort"). I think the standard policy should be to demand an ETF but then have some exceptions on a case-by-case basis. They already waive ETFs for overseas deployments, I believe, for example.I can see both sides of this story.I can understand why dish would demand an ETF in most cases but,when they have proof that the customer can't get a reliable signal I would call that extenuating circumstances and the etf should be waived.No it's not Dish's fault that customer moved but,when your job forces a move it certainly isn't the customers fault either.I also think that Dish should sometimes double check to ensure that there is no possible way to get any signal.There are some installers that take a glance and say sorry about your luck.Had one here once and he said there is no way you can get 129,I said really,see that dish 500 right there its already locked on 129.
Well, judging from your post, and the SWM vs swim, I certainly look forward to your working for DirecTV. You don't impress me as someone I want showing up at my house to install Dish.
And on a serious note, there are classes available almost everywhere to improve your written language skills, and this could open up more job possibilities for you.
I'm sure your wont be missed. Techs must love going to your trouble calls just to re-due them.
I've heard of directv doing that not dish yet but I ha e heard of if there is no Los for SD sats dish attempting to charge hundreds of dollars more if customers have Los for HD only also directv will not come take down their dishes if a customer moves and the new owner/tenant/landlord wants them off there property which dish will do
Teehar said:I can see both sides of this story.I can understand why dish would demand an ETF in most cases but,when they have proof that the customer can't get a reliable signal I would call that extenuating circumstances and the etf should be waived.No it's not Dish's fault that customer moved but,when your job forces a move it certainly isn't the customers fault either.I also think that Dish should sometimes double check to ensure that there is no possible way to get any signal.There are some installers that take a glance and say sorry about your luck.Had one here once and he said there is no way you can get 129,I said really,see that dish 500 right there its already locked on 129.
I installed in Massachusetts and in training my on the job trainer (recently fired) showed me how to do a 129 install every other person in the training facility had no idea what it was
Styler1 said:
Next time I move I'll bring around an inclinometer so I don't buy a house that can't get satellite service
I actually only see this one way for NLOS. It's not reasonable, and I'm not sure legal to expect someone to stay in the same home. Things happen, it can be by choice or not by choice but people move. Dish has to be able to provide the service they are charging for. If NLOS after a move do to nature, that to me is a Dish problem. If you move somewhere that will not allow a Dish like a private home being rented but has LOS that may be your problem.
I really dont consider that a useful comment. Glad you are not my installer!! You should have a bright future at DTV
Anyone who has even a minimum amount of intelligence knows that if you are shopping for a home, LOS is not one of the top priorities, just that simple.
Not everyone can afford the ideal house, some houses don't have LOS, if you can't afford a fancy house with perfect LOS, that's not the subs fault, so Dish shouldn't demand an ETF.
