I have an HR34 and the video is stuttering. I called D*, the guy had me change a few settings and reboot, and the problem went away. The next morning it was back, which led to another call, and they had me pull the access card, they reactivated the receiver and rebooted, and all was good again. The next morning, the problem was back, which a simple reboot fixed. It was back again this morning, rebooted again, and it fixed it until I got home from work, which a simple reboot fixed again.
I figured I would call them to let them know the problem still existed. She had me unhook the cable and rehook, thinking maybe it was static in the lines. She said if it happens again, they would set up a service call. My question is, how do I just get them to swap out recievers? The problem seems to be the receiver. All of my other receivers are working fine. I don't have the protection plan and don't want to pay for the service call, if the problem is the Genie. All cables are tight and everything else seems fine.
I figured I would call them to let them know the problem still existed. She had me unhook the cable and rehook, thinking maybe it was static in the lines. She said if it happens again, they would set up a service call. My question is, how do I just get them to swap out recievers? The problem seems to be the receiver. All of my other receivers are working fine. I don't have the protection plan and don't want to pay for the service call, if the problem is the Genie. All cables are tight and everything else seems fine.