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Just got a replacement for a defective hopper w/sling. On rear panel there is some sort of device installed on the replacement that was not present on the original. It is installed in the top usb port but there is no reference to this device in any paperwork that came with the replacement...

Today I made some programming and acct changes with the help of a CSR and ultimately his supervisor. It was a great experience and was handled just as customer service should be handled. As a long time subscriber nothing was more loathsome than knowing I needed CSR assistance for something...

Just noticed on Dish website, when you compare packages i.e. AEP/250 the channel lineup shows BAH as included in the package. When I check my own acct it also shows BAH as included but I am charged $10 a month. Just a bit confused. Anybody? Thanx I have AEP.

My 8yr old Duo 622 just died from hard drive failure. This unit is leased with no home protection. Will dish replace it, charge me for it,or should I just replace the HD myself? Your suggestions would be highly apreciated. Thanks in advance.

Is there any ACTUAL difference between executive resolution and dish retention? If so is one easier to deal with than the other or have more "juice" to get something done than the other. Really sorry to have to ask but you guys can see whats coming...

I need the help of ALL you informed souls that say abreast of DISH related info. As a long time 12+yr customer I'm like Rodney Dangerfield cant get no respect. I know you have all been there. To the chase: What would you do if you had no remaining commitment to DISH? I have the "Everything...

Please excuse me if these are repeats but my forum search turned up nothing useful. Can anyone explain the terms used on the 622 diagnostics and for what & when one might use them? Rt side of screen shows button marked HARD DRIVE and another marked COUNTER. COUNTER brings up a sequentially...

:confused: I think I am trying to do a very simple thing here in regard to receiving Dish HD but after talking with CSR's, tech support,marketing and 2nd & 3rd line supervisors +the forums and the retailers I just continue to get conflicting info regarding setup,upgrade promos,prices etc...

Long story short I have an active 501 receiver on a dish 500 sys. Also an inactive 310. Called dish to try for upgrade to HD. After much ado they offered me (2) VIP622 receivers + new 1000 sys installed- no shipping chgs-and I do not have to trade in my 501 & 310 unless I want to in which case...

When doing aim off air antennae I get some detail data I cannot figure out. Could someone explain to me the meaning of the following? Parsed PSIP Data-TBD is listed 9 times Raw PSIP Data-TBD is listed 6 times State Variable-TBD 1 time Network PID-TBD 1 time If this has already...

I appologize if this has already come up but I found no reference to it. November newsletter made ref to "soon your entire lineup will be HD" of course they did not elaborate as usual but on the face of that sounds ludricous. Any thoughts or direction to thread where discussed?

Please excuse my ignorance but since the forum changes I've not seen any log screens although the system seems to recognize me.

Just as a desperation move to solve pesky OTA problem would I cause damage to the system if I were to install the preamp from a Winegard MS-2000 directly in-line to my existing SensarII. Just hoping a litle more "oomph" will be the cure. Thanx in advance for your input...

When I check signal strengths on two problem locals sometimes there is no signal and sometimes it is bouncing from 40 to 100. My OTA direct antenna can usually get signal lock but not thru my VOOM OTA. My voom STB also displays signals as above but never lock on. Just as an FYI I receive 8...

Thanks in advance if you can help me understand this readout on my system status menu. Sat signal quality 97 OTA signal quality 96 Sat signal pwr/SNR 79/15.71 OTA signal pwr/SNR 68/28.56 Authorization status: SWO Good numbers? Bad numbers? What would one expect to see here for good sys...

Just got new install to 65"Toshiba w/integrated tuner. Sensar II OFA. After install check of system settings showed format set to 480i (ever setup?) Also ofa aiming was not checkmarked as being accomplished. some locals missing at virtually same distance and compass heading.One in particular...