This is a sore subject with me, Mr. Dish customer.
I told them I needed two hookups in my two front bedrooms that were not wired with coax. They said no problem, the guy will install those as part of our install service. Installer shows up, tells me he can only do it from an outside wall.
This would not work as both bedrooms are on the front of the house and having a black cable run down the front of my house in two different places would look pretty bad. Besides that, the televisions are not on that wall, I have wood floors and would have to run a cable around the wall to the complete other side.
He left that day and promised me he would be back the following Saturday to do the wall drops. He did not show up of course. When I called Dish they sent a different guy out. When he found out what the previous guy did he would not touch the install because he told me Dish would not pay him to fix or complete someone else's f'up. By now I was pretty mad.
I called Dish, told them to come get all their equipment off my roof and good riddance.
They then sent me an "independent installer" who spent three hours getting the first install correct and doing the drops. I had to pay him for the inside the wall drops but by then I just wanted to get it over with. Since that money was going in his pocket for my inside drops I felt better about paying for it.
If Dish had told me up front I could have hired someone to do the drops and avoided all of this hassle.
All of these problems were after taking time off of work twice and the installer not showing up.
Dish customer service will tell you anything.