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I do installs for a local retailer and wanted to share, "rant", about an experience I had with a dish csr "tech support" this evening.
We normally activate systems through an automated ivr system, very nice, no way for anyone to screw something up as long as the order is built correctly. For whatever reason the phone # for ivr or dash kept kicking me over to customer service, I tried 2 or 3 times and finally said the heck with it I'll just use tech support to activate the new system I just finished installing. It was a 722 with the top 120 and free movie preview no hd. The csr answers and spouts off his name and op Id. I stated my name and who I worked for along with the customers name, address & account # that I wanted to activate. He asked if this was a receiver swap, I said no it was a new activation. He then asked for receiver and smart card info and proceeded with activation. After he said we were good to go I asked if he would verify programming. He stated that the customer has absolute with locals & rfdtv. I said wait a minute that is exactly what I have on my account. Not paying attention to anything I said he took my account info associated with my cell phones caller id and deactivated my 722 and put my programming on the receiver I was trying to activate for this new customer. Unbelievable!!! to say the least. What is normally a 5 min or less task just turned into a huge hour long mess. I was livid and made him fix this fiasco, & he finally did get it straightened out. The thing that urks me the most is that I plainly stated the account info I was trying to activate to begin with.
So for those of you who have had bad csr experiences, don't feel as if you are alone. Installers are going through the same kind of nonsense…………………………………….Is it just me or doesn't anybody give a s*@t about their tasks assigned to perform their jobs?
We normally activate systems through an automated ivr system, very nice, no way for anyone to screw something up as long as the order is built correctly. For whatever reason the phone # for ivr or dash kept kicking me over to customer service, I tried 2 or 3 times and finally said the heck with it I'll just use tech support to activate the new system I just finished installing. It was a 722 with the top 120 and free movie preview no hd. The csr answers and spouts off his name and op Id. I stated my name and who I worked for along with the customers name, address & account # that I wanted to activate. He asked if this was a receiver swap, I said no it was a new activation. He then asked for receiver and smart card info and proceeded with activation. After he said we were good to go I asked if he would verify programming. He stated that the customer has absolute with locals & rfdtv. I said wait a minute that is exactly what I have on my account. Not paying attention to anything I said he took my account info associated with my cell phones caller id and deactivated my 722 and put my programming on the receiver I was trying to activate for this new customer. Unbelievable!!! to say the least. What is normally a 5 min or less task just turned into a huge hour long mess. I was livid and made him fix this fiasco, & he finally did get it straightened out. The thing that urks me the most is that I plainly stated the account info I was trying to activate to begin with.
So for those of you who have had bad csr experiences, don't feel as if you are alone. Installers are going through the same kind of nonsense…………………………………….Is it just me or doesn't anybody give a s*@t about their tasks assigned to perform their jobs?
8 Replies
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2365 views
I did not start this job until early evening, had to pole mount the dish, bury over 100' of wire & go under a sidewalk. At this point late in the evening, yeah I'm a bit tired, been going at it since early morning. Like I stated earlier dash was messed up at the time I was trying to activate. I would have most definitely entered the customers phone or account # if given the option, but at this point going on 9pm I'm willing to activate however possible and go on to the house. I sure didn't expect the csr to screw things up the way he did especially when I plainly stated customers account info from the start.
BTW before you accuse someone of being lazy at least do a spell check before you post.
CSR
You're forgetting what CSR stands for: Can be Seriously Retarded.
I did not start this job until early evening, had to pole mount the dish, bury over 100' of wire & go under a sidewalk. At this point late in the evening, yeah I'm a bit tired, been going at it since early morning. Like I stated earlier dash was messed up at the time I was trying to activate. I would have most definitely entered the customers phone or account # if given the option, but at this point going on 9pm I'm willing to activate however possible and go on to the house. I sure didn't expect the csr to screw things up the way he did especially when I plainly stated customers account info from the start.
BTW before you accuse someone of being lazy at least do a spell check before you post.
You're forgetting what CSR stands for: Can be Seriously Retarded.
Pub Member / Supporter
Now that I'm retired, obviously I have different health care insurance. I take 2 prescriptions. With my old insurance I didn't have to pay for either of them, now I do. It's not a huge amount but it led me to dig a little into the cost of prescription medications. I have been using Walgreens for the longest time. But what I found was that Walgreens price is 4.8 times more for one of my prescriptions and the other is 2.3 percent more compared to the lowest price pharmacy. If you pay for prescription medications you might want to have a look at trumprx and see if you can get a lower price.
2 Replies
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26 views
Lon.TV
Time for another AWESOME video from Lon Seidman of LON.TV!
View: https://www.youtube.com/watch?v=JhwivKnNZrw
Direct YouTube Link - Lithium UPS Battery Backup Review - Oupes UPS 1200 Review
The Official LON.TV Website
Lon on Facebook
View: https://www.youtube.com/watch?v=JhwivKnNZrw
Direct YouTube Link - Lithium UPS Battery Backup Review - Oupes UPS 1200 Review
The Official LON.TV Website
Lon on Facebook
0 Replies
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5 views
My OTA is not working anymore. This started after the latest update. I have the OTA dongle with a OTA antenna that I've been using for years. My hopper does not recognize the dongle anymore and when I go to the OTA setting, it has a screen that says to plug a dongle into the USB. I tried unplugging and plugging back, in the same usb port and other ports. The Hopper does not recognize it. Anyone have same issue?
202 Replies
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5262 views
Hi all. If you were using a single tuner USB OTA adapter that is no longer working, please PM me. Thanks. 
Staff member
HERE TO HELP YOU!
9 Replies
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81 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/xnM_6NlEjsU
Direct YouTube Link - iPhone Duo Preorder Experience With Christina Warren
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/xnM_6NlEjsU
Direct YouTube Link - iPhone Duo Preorder Experience With Christina Warren
TWIT's Website
TWIT Live Feed
0 Replies
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5 views
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
550 Replies
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19062 views
More specifically, these:
A more scholarly story is here:
www.bleepingcomputer.com
A more scholarly story is here:
PHP warns admins of two critical flaws, emergency patches coming tomorrow
The PHP security team is warning administrators to prepare for emergency security updates tomorrow to address two critical vulnerabilities, as information about the flaws has reportedly leaked ahead of their scheduled disclosure.
When I heard about this exploit I was wondering how quick you would be on it.
12 minutes after the patch was release I had it patched.When I heard about this exploit I was wondering how quick you would be on it.
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68572 Replies
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2675907 views
Supporting Founder
Lifetime Supporter
I was reading this article
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
Cable TV ‘cord-cutters’ became the majority in 2022
The steady decline of cable and broadcast television, and the rise of streaming services, reached a sort of inflection point over the past year. Last summer, for the first time, streaming ser…
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
878 Replies
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71366 views
Sony is discontinuing it's last 4K disc player, Panasonic has been rumored to be doing the same, the end of physical media is unfortunately, about to happen.
cordcuttersnews.com
Bad News For Blu-ray Fans: Sony Has Stopped Making a Popular Player | Cord Cutters News
Sony has discontinued its final standalone UHD Blu-ray player, the UBP-X700/K, ending shipments of the device with no successor model announced. The move, first spotted by Japanese website Kunkoku.jp and confirmed through the status of the product on Sony’s own website, marks the company’s...
cordcuttersnews.com
I am so done with Sony on so many levels. This is just one small piece of it.Sony is discontinuing it's last 4K disc player, Panasonic has been rumored to be doing the same, the end of physical media is unfortunately, about to happen.
Bad News For Blu-ray Fans: Sony Has Stopped Making a Popular Player | Cord Cutters News
Sony has discontinued its final standalone UHD Blu-ray player, the UBP-X700/K, ending shipments of the device with no successor model announced. The move, first spotted by Japanese website Kunkoku.jp and confirmed through the status of the product on Sony’s own website, marks the company’s...
Interesting article about the work being done to develope an ATSC 3 converter box. Yes it does mention affordable.
www.tvtechnology.com
Pearl TV Issues Progress Report on Low-Cost 3.0 Converters in Advance of NAB Show New York
Group has secured lower pricing from key tech players to make less costly boxes available
www.tvtechnology.com
9 Replies
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298 views
It's dead, they just don't know it yet. They killed it by forcing DRM on it, and that TOTALLY botched implementing it.
There is absolutely NO compelling reason for anybody to switch to ATSC3.0. They only want it as a total and complete money grab.
Who says dinner or lunch has to be the only good meals of the day?
Honey butter grits with scrambled eggs and grilled boneless pork ribs on flakey biscuits washed down with cranberry juice.
Honey butter grits with scrambled eggs and grilled boneless pork ribs on flakey biscuits washed down with cranberry juice.
6631 Replies
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379747 views