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Last reply · posted in DISH Network Support Forum
I moved from IL to TX and moved my account with me. Now Dish Net is charging me $199.95 for 'upgrading the equipment'..

I packed my 625 DVR and called Dish to come and install the dish at the new location. I was receiving international channels, locals and America's 100, at my old location using Dish 500.

Now I have the same international channels, locals and Welcome pack.

I don't see where the upgrade is? And even if there was a fee to reinstall the dish at my new location, I wasn't informed of it at the time i requested change of address.


Has anyone been through something similar. I am sick and tired of Dish net's excessive pricing and random fees but I have no option but to keep them for international channels.

On top of that, the installed dish is not getting channels from 118 . :/
26 Replies · 5156 views
Scherrman
Call Dish and ask or go to a retailer and have them look it up. A retailer can look it up with your last name or phone number along with your account number.

I could do it if you wanted me to.
A
I chatted with customer service as well and apart from being unable to resolve it, he went onto another tangent.

Read for yourself..

(04-03-23rf) Kevin D.YYR: I show that you did a dish mover on 7/11/2010. Since you have two dishes, there is a charge for the second dish for 99.95. Total charges were 199.95, however you did receive a discount of 99.95. The 100.00 dollar difference is the charge for the second dish installation for your interpretational channels.
(04-03-23rf) Kevin D.YYR: international*
MJ: I dont have 2 dishes
MJ: i have one dish only
(04-03-23rf) Kevin D.YYR: Your programming requires two dishes. One for satellite 110 and 119 for your dish welcome package. Then one for your international package, the Pak Mega package pointed at satellite 118.
(04-03-23rf) Kevin D.YYR: You cannot receive all channels with one dish.
MJ: Well,, I have only one dish on my roof.
(04-03-23rf) Kevin D.YYR: Can you please press the menu button on the remote followed by 6 (System Setup), 1 (Installation), then 3 (System Info) and tell me what is listed in field H? (If Warning 504 appears please select yes to access the system info screen.)
MJ: i am not infront of the tv sreen right now
(04-03-23rf) Kevin D.YYR: I do apologize but we will need to verify this before making any changes.
(04-03-23rf) Kevin D.YYR: Since you have 3 orbital's, you will need three dishes. If you only have one dish, programming will have to be removed.
MJ: There is only one dish on my roof.
MJ: and no three orbitals dont require three dishes
(04-03-23rf) Kevin D.YYR: What is the model of your dish?
(04-03-23rf) Kevin D.YYR: There is a 100.00 dollar charge for a second dish 500 or a dish 1000 plus dish installation.
(04-03-23rf) Kevin D.YYR: If you do not have a second dish, you have a dish 1000 plus, which also incurs a 100.00 dollar charge.
MJ: I dont have dish1000 i have dish 500
MJ: I have One dish 500
(04-03-23rf) Kevin D.YYR: I show you have international programming from satellite 118, correct?
MJ: well that is another probelm, I am unable to receive 118 channels(for which I am paying for). I have contacted tech support several times and they have been unable to resolve it..
(04-03-23rf) Kevin D.YYR: I am with advance technical support, however if you are not at the tv now we cannot troubleshoot.
(04-03-23rf) Kevin D.YYR: The orbital location 118 requires a 100.00 dollar charge for a dish mover. If you only have one dish 500 pointed at 118, I can remove the dish welcome package from the account since you cannot receive this programming.
MJ: does anyone at dish network actually know what they talk about. Everytime I call about an unnecessary charge or the fact that my international channels dont work , you guys have different stories.
(04-03-23rf) Kevin D.YYR: Yes, I am a very experienced agent.
(04-03-23rf) Kevin D.YYR: If you have any international programming from 118, there is a 100 dollar dish mover charge.
(04-03-23rf) Kevin D.YYR: No exceptions are made for this.
(04-03-23rf) Kevin D.YYR: If you are not getting programming, we can troubleshoot, however it will require you to be at the receiver.
MJ: I have called 5 times already when i am AT the receiver and the agent says they will push a file down to my receiver and it should work in 30 minutes. and it doesnt
(04-03-23rf) Kevin D.YYR: This is a programming hit, this will only make the information appear on the guide menu, it will not resolve a signal issue.
(04-03-23rf) Kevin D.YYR: I can troubleshoot a signal issue if you are seeing error 015 or 002.
MJ: ok what do we do here now?
(04-03-23rf) Kevin D.YYR: What error message do you see on the screen?
MJ: and i was not informed of any charge when i ordered the dish mover
MJ: Kevin, I am not infront of my TV screen
(04-03-23rf) Kevin D.YYR: I'm sorry that you were not informed, however this charge applies for all accounts that have orbital 118 used for international programming. This charge cannot be waived.
(04-03-23rf) Kevin D.YYR: I would advise to contact us back when you are in front of the receiver in order to properly troubleshoot the issue.
MJ: how come you can not advise a customer of a big charge and still stick it in their bill?
(04-03-23rf) Kevin D.YYR: I do show that you have contacted us several times disputing the charge. I also show the agent did note that they gave you all disclosures for the dish mover.
MJ: does the disclosures state that I am being advised of the charge?
(04-03-23rf) Kevin D.YYR: The disclosures do go over all charges, changes, and requirements for the dish mover.
MJ: I have a form that was emailed to me during the installation and it mentions NOTHING about the charge
MJ: can you send me those disclosures where i signed agreeing for the $100 charge?
(04-03-23rf) Kevin D.YYR: I do apologize but the disclosures are given over the phone or chat by the agent.
MJ: I was not verbally informed of any charge
(04-03-23rf) Kevin D.YYR: I do apologize but the account notes show that the agent gave all disclosures. This charge is valid and cannot be waived. While this is not the answer you were looking for, I do apologize but I am not able to waive this charge since it is valid.
Scherrman
To me, it sounds like the CSR handled himself very professionally. He can't really help you if you are not by your receiver. As for you not getting your channels, it looks like you do not have the proper equipment. Looks like you need another Dish for your international channels. Why you didn't get the other Dish put up but got charged anyway, I have no idea.

I think the question to ask them is: "Why didn't the installer put up the poper equipment for me to get all the channels I subscribe to and why was I charged for it?"
L
To me, it sounds like the CSR handled himself very professionally. He can't really help you if you are not by your receiver. As for you not getting your channels, it looks like you do not have the proper equipment. Looks like you need another Dish for your international channels. Why you didn't get the other Dish put up but got charged anyway, I have no idea.

I think the question to ask them is: "Why didn't the installer put up the poper equipment for me to get all the channels I subscribe to and why was I charged for it?"


I don't know, Schermann, the CSR seemed pretty clueless as to antennas there at the start of the chat and said some stupid things like having to have two antennas in order to get internationals. They screwed up my "free" Dishmover a couple years or so ago and gave me all kinds of nonsensical blather in an online chat which I forwarded to the Exec Office for resolution. They apologized and removed the charges for my "free" move under the protection plan.
D
Well, this is a bad policy of Dish. Sure, there is an additional cost to Dish for providing the "+", but instead of staying true to the spirit of FREE Dish Mover to have you receive the same services you received at the time the Move was approved, Dish adopts a practice that just ticks customers off. It is not unreasonable for Dish to provide one with the exact services one had at the old address with NO EXTRAS.

Charlie, this is exactly the kind of CRAP that HURTS Dish's reputation (or affirms it as being only as good as the slimiest used car sales company) and your supposed personal commitment to "customer satisfaction." I would hope you make certain CSR's infom customers that they have to pony-up $100-$200 to get the "+" they are getting today for the "FREE" Mover, but that would only scare off your customers and have them go to DirecTV, so it makes sense that the customer finds the surprise charge on the next bill. What' the point of the FREE Mover program if it isn't really free?

Well, if Dish got rid of the FREE Mover program, I suppose that would mean we would all know, up front, what we would be paying and not have a surprise on the next bill and not feel cheated or mistreated, or "flim-flammed" or "got a tooken." Like my uncle used to say, "That's when they stick it to you!"
Y
Pub Member / Supporter
· posted in The Sports Section
Mexico takes on South Africa to open the World Cup Final (it is called the Final... this just isn't the World Cup Final... Final). The tournament has been plagued with rife malfeasance as FIFA has been committing all sorts of fraud with the ticket sales. Hotel rooms have gone unfilled as the prices to attend a game and stay somewhere are through the roof. I swear this is impacting Mansfield, OH hotel rates which are higher than average for the Indycar race. And there is a broadening VAR presence which will ruin things as nothing worse now when scoring a goal and knowing you can't quite celebrate yet as they check to see if a player was offside by a pixel a half-hour ago.

The Group Stage used to mean something, but now 32 of the 48... yeah, 48 teams are going to the Knockout Round. Getting into the Knockout Round used to be a big deal, even for the US. But now... if you don't lose all of your group stage games, you get to move on. Oi! And this is avoiding all the political stuff!

I have never been so unexcited for a World Cup before. Every game used to matter. But FIFA be darned if they don't try to squeeze out every dime they can out of the players, refs, and fans.
0 Replies · 0 views
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in The Sports Section
Anybody been following the Tournaments? I've been watching all weekend on the various ESPN's...
1128 Replies · 100776 views
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dfergie
Not a good inning… Kavan coming on could be the nail.
dfergie
Better team won tonight…
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osu1991
Well crap. That wasn't fun. Oh well on to the CFL opener on cbs sportsnet.
RaiderPower
"In the end, there can be only one" - Duncan MacCleod of the clan MacCleod
dfergie
Last weekend I got in on a MLB game top of the 8th 1-1, first thought was extra innings... :D and it actually went extra after the 9th.
Catching a little of the AUSL, something to watch when I can't get into anything else.
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in The Sports Section
112 Replies · 2734 views
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Y
Caught up to the 500... err... k in St. Louis. What a race! Andretti Motorsport were doing very well with Ericsson and Kirkwood, meanwhile Power was moving up the grid. Veekay started cautiously. He was working the tires just right, becoming more lethal later in the stint. Rasmussen was racing likewise, not nearly as insane as he has in the past. Palou was leading the race, in a shocker to all. Caio Collet was having a wonderful ride, making Ferucci potentially sweat a bit. Rain came, rain went, rain came, rain went. Generally mild sprinkles, but enough to pause racing on an oval.

Palou would kind of send Siegel into the wall. Siegel really didn't do much wrong. As he noted, you have to turn at some point. Palou had acres of room below and Siegel might have had his ticket out of Indycar stamped. Dixon was doing the fuel thing and got busted twice by yellows, not pitting before the flag came out. Then the most critical happened... Palou ran out of gas on pit lane, effectively giving Newgarden the race lead and win. Newgarden had a very early pit, so he was able to slide in, get service and go. Meanwhile, everyone else was confused and stuck behind Palou for a bit. Once people figured what was happening, Newgarden had a major advantage of several seconds. Newgarden wouldn't look back and when it went green again, he'd hold the lead for the win.

Massive credit to Juncos Hollinger who bested Penske in getting Veekay out before Malukas in a transition that was oddly bizarre. I haven't had time to check, but I'm wondering if Veekay was about to run out of fuel or cut a tire. He was charging late in a stint, got up to fifth, and then tailed back for a few laps to 10th or 11th. It looked like it was over. Went into the pits, and after the pitting sequence was over, Veekay was well inside the top ten again. It was weird. And he charged, getting up to fourth. He made a late move on Rasmussen, but Rasmussen held his position with some great driving. In fact, there was a ton of incredible racing passing, not passing all race long. Veekay would finish 4th. A podium would have been awesome, but it is a great outcome for a guy who hopefully will get a break with a big team. We saw what Veekay could do with a Honda last season with fuel save, imagine replacing Simpson on Ganassi and having speed to go with fuel saving. His 6th at Indy and 4th at St. Louis get him up to 13th in the points standings and only 5 points outside of the top 10.

Ericsson finished second, resigned to finishing behind the current best in the world guy on a short oval. Rasmussen got the final step on the podium, a nice rebound to what has been an otherwise bad year for him, and a good reward to ECR who just extended his contract.
Y
They raced USAC cars at Daytona once. Once! People died. Aj Foyt said 'f this', and left after the first go around. AJ freaking Foyt thought it was crazy! And cars weren't nearly as fast as they are now.

I think they tried Talladega once too.
Y
LeMans qualifying on going. WEC has d9ne a great job expanding the automotive company entries. Even without Porsche, a large nunber of manufacturers.
jcrandall
Staff member HERE TO HELP YOU!
Last reply · posted in DIRECTV Programming Forum
So...DirecTV advertises the Choice package with 95+ bonus channels for Satellite customers. You don't want 90+ of the 95...

Excluding PPV, premium networks, infomercial, shopping, religion, and non-English programming, there are 7 channels on satellite that are not on streaming:
NFL Network, MavTV, FE TV, Free Speech, NASA, INSP, and Pursuit. I'm pretty sure a couple of those are public interest that they have to carry to meet an FCC quota on satellite.

I hope they get called out for this advertising because that is ridiculous. One big network, NFL, will probably get added to streaming when their next agreement comes up, and the rest are likely very low viewership.

What about streaming, what do you get extra with the Choice package that isn't on Satellite:
Two stations - one of which is an internet TV - Fox Weather, and Heros & Icons (a diginet). Nothing special here to look at either.

If they cleaned up a couple of their agreements, added a few public interest stations to streaming, they could probably have their lineups match. It's close now, if you take out all the garbage on satellite that they earn money on. If they can sell infomercials on satellite, why can't they on streaming, seems like a miss. A bigger miss, including those stations in the "bonus channels just for satellite customers." Pretty sad marketing right there.

1681344805401.png


Attached is a comparison sheet of satellite vs streaming for the three main packages if anyone is interested.

MOD EDIT: See Post #3 for an up to date list of what channels are available on sat but not on streaming/internet, see Post #21 for an up to date list of what's available in the app for streaming customers, but not for sat customers.
220 Replies · 30374 views
K
107 LIVE4K3 and 108 LIVE4K4 are now testing on the stream server
M
107 LIVE4K3 and 108 LIVE4K4 are now testing on the stream server
Happy to see that DTV Stream will finally line up fully with the DTV Satellite 4K content and Channel Guide.
M
107 LIVE4K3 and 108 LIVE4K4 are now testing on the stream server
They turned them on today !
M
They turned them on today !
I see in the 4K Channels Guide that the Telemundo WC games will be airing in 4K. I believe this is the first time ever we will have Spanish-language broadcasts in 4K (in the USA). Did not happen during the last World Cup in Qatar 2022.
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dtv757
4K telemundo working !

406 still SD here in Norfolk Va 📡
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
67107 Replies · 2662299 views
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harshness
Time After Time - Cyndi Lauper
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sdfntx
Right on Time - Brandi Carlile
gms49ers
Time Stand Still - Rush
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Bobby
I Can't Help It (If I'm Still In Love With You) - B.J. Thomas
long_time_DNC
Help Is On Its Way - Little River Band
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 3 views
T
· posted in DISH Network Support Forum
Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks
0 Replies · 20 views