Charter lost another 90,000 video subscribers last quarter as the nation's second-largest cable company continued to struggle with the rise of cord cutting, and the company's
sloppy acquisition of Time Warner Cable and Bright House Networks. That merger resulted in a
flurry of price hikes for many of these subscribers, who also say they've seen worse customer service than ever before the wake of the deal. Yet Charter CEO Tom Rutledge, the nation's highest paid executive in any industry last year, told attendees of a company earnings call that "more of our customers are getting better products at better prices, which will drive higher customer satisfaction, lower churn and greater value into our business."