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Jax Tom

Last reply Apr 10, 2024 · posted in DIRECTV General Forum

Futile effort (undoubtably) to explain my issues with DirecTV.

I sent a Tweet to YouTube TV saying I was probably leaving DirecTV after 25+ years. DirecTV support saw it and a support person contacted me saying "Let's talk. Maybe I can help". I couldn't help myself. I felt compelled to send them an IM with my issues.

_______________

Hi Sherma. I don't believe you can help. You're with Customer Assistance. At a minimum I need someone from Retention. I have an equipment problem and a pricing problem. Equipment Problem(s): My satellite dish is old and rusted. Periodically I lose signal for a split second so I wonder whether it also needs re-aimed. My main receiver is an HR44-700. An older model with a video bridge. I would like an HS-17 which would dictate a new client for the TV where the HR44-700 is now. I would like the HS-17 in a different spot than it is now, which probably requires different cables run. The cables I have now are a patchwork put together over 20 years. Then there is a pricing problem. Hulu Live will cost me $87.33 (not an estimate, I subscribed for a month). My last regular bill with you was $204. And a great deal of that was junk that I shouldn't be paying for in 2024. HD fees, Receiver fees, DVR fees, extra fees for extra TV's, etc. I'm paying $15.99 for a regional sports package I don't want. If you want to compete you need to price like other online services. Charge a flat fee. I'm not asking for a discount. I'm asking for a new billing model. I don't expect that, so I expect to vote with my feet. Which is a shame because in general I love the service. I think it offers a clearer picture than the streaming services. So if someone wants to talk to me, let me know here. Let me know their name, position and what number to call. And as long as it's someone a little higher up the food chain, I'll give them a call.

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Jax Tom

Apr 10, 2024

What I would suggest (for satellite DirecTV)

1. No extra fees other than mandated government taxes/fees
2. No discounts for new customers. Everyone pays the same price. Discounts for new customers make old customers feel cheated)
3. The price is the price. No need to call periodically for discounts.
4. Price lock (a REAL one) for 12 months when you join/renew.
5. Support from US or Canada if you are not requesting Spanish. Actually say "This is Bob in the US how can I assist". "This is Julie from Canada, How can I assist". I'm willing to wait for a callback, etc. if it meant talking to a North American English speaker. On Twitter, etc. same deal. If you request Spanish, US or Mexico.
6. RSN's are an add-on. If it helps having locals as an add-on that's fine.
7. Commitment based on the equipment received. For example: Up to 4 Tv's with new equipment: 1 year. 4-6 TV's: 2 year commitment. They must have a ton of refurb equipment. Up to 4 TV's with refurb equipment: 3 months. 4-6 TV's with refurb equipment: 6 months. Over 6 TV's time starts stacking.

Would this cost a lot of revenue? Hell yes ! But it might stem the tide of desertions.

Advertise that DirecTV will work even during internet outages. And then during weather outages, seamlessly move to internet and then back to satellite when signal is ok.

If my supposition is correct and the signal is better, advertise that fact.

raoul5788

Apr 10, 2024

You might want to check out Directv Stream. There are no extra fees.

Reactions: Mr Tony

Jimbo

Apr 10, 2024

Very well put ...
Keep us informed with that you hear.

I Major problem is the fact that there are No New Sats built or being built, therefore , the older Sats get, the worse off they will be, no neww recvrs to speak of.

ATT and D* combined to let the company go to hell and unless someone steps in and invests Majorly in a HURRY, it's dying future will continue.

Streaming is a Major Threat as far as picture quality goes.
I have been a long time proponent that D* has the best picture quality out there ... That was true for Many, many years.

I just turned on the Streaming service to watch my show, even though I have it on the DVR ... picture is Crisp (er) on streaming. (Paramount Plus in this case)
That is not always the case ... but at the moment it is.

Jax Tom

Apr 10, 2024

raoul5788 said:
You might want to check out Directv Stream. There are no extra fees.

I'm probably swapping to Hulu. We watch a lot of stuff on "DVR" and I pretty much hated the fast-forward/rewind functionality on Stream. I really like Hulu's.

Jax Tom

Apr 10, 2024

Just throwing stuff against the wall to see if anything sticks........ DirecTV may not be launching any more satellites. And Dish might not be launching any more satellites. But SpaceX is launching hundreds of satellites yearly. Satellites that offer internet regardless of local issues (hurricanes, etc). And now they are inching slowly into voice in conjunction with the Telco's.

Surely ("Don't call me Shirley") there must be some way to take advantage of this...... Personally if I was SpaceX I'd let them piggyback on the signal for a small price. And let them run the streaming business. You have an internet problem you call SpaceX, you have a TV problem you call DirecTV.

For DirecTV it eliminate dishes and cables. They then grab the signal from the SpaceX modem and distribute it via Wifi or ethernet. And you can have specific DirecTV hardware attached to a TV via HDMI.

For SpaceX it might be like selling razor blades and razors. Sell the razors cheap, because you make money on the blades. Don't charge DirecTV much because every customer becomes a SpaceX internet customer.

Just spitballin' ......

Houston Rockets

Last reply 3 minutes ago · posted in FTA Receiver / Equipment Support

OTHER Mini Multiswitch

I just received 6 receiver 2 port mini Multiswitch and it work great, no external power need it, and you can connect 6 receiver instead of 4 on most Mini Multiswitches... If anyone is interested in where they can get one PM me....

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Titanium

Today at 2:00 PM

Have you tested using external power? Over the years, have found unpowered polarity switching to be unreliable. Especially problematic when used with DiSEqC motors or switch stacking.

Houston Rockets

Today at 2:39 PM

No I have not. I just got it the other day and it is connected to six receivers working just fine. What I do is non power mini multi-switches work best with LNBF's and with LNB's

Houston Rockets

3 minutes ago

It also has a IPS and a OPS switch on the side of it with a power led light showing when is on. It seems to be very nice build switch

dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply 12 minutes ago · posted in Internet Television (IPTV) Discussion Forum

Hughesnet cancelling email addresses

Wasn't exactly sure where to post this. Just had a customer come in inquiring about internet. He has HughesNet and had heard good things about mine. He asked if we provided email addresses and it kinda caught me off guard. I said he should be able to keep whatever email he had been using....my sister in law is still using a BellSouth email addy and they haven't been around here for many years. He said he had gotten a letter from HughesNet stating that they had until Nov 16th to save, move, forward, whatever, their Hughesnet emails because they would lose them after that date.

I have never heard of a company simply mass-deleting email accounts (the customer still has his HughesNet service). From what I understand, in the past, the company who was ditching their email service simply sold the customer base to a company like Google.

Anyone else getting this letter. He said he would show it to me tomorrow when I go out there and set up his internet.

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Foxbat

Today at 2:37 PM

Doing a Google of the HughesNet Email notice, it seems that HughesNet has been trying to eliminate hosting emails since 2019. And with HughesNet filing Chapter 11 back in August, it would be a smart move to switch to a more stable Email provider. Even AT&T farmed out their Email to Yahoo! years ago.

SpaceX's Starlink and the Cellular 5G Home Internet solutions have pretty much relegated HughesNet and its high latency, low bandwidth Internet service to History. If Earth had shorter days, maybe a Geostationary Internet Solution might have stood a fighting chance…

dishstaller

Today at 2:57 PM

Well, I helped him set up a gmail acct....I actually wanted to see what the new process is for setting up a gmail acct since it had been years since I set mine up. Anyway, I showed him how to forward the emails he wanted to keep over.

navychop

Today at 3:16 PM

Foxbat said:
If Earth had shorter days,

Wouldn't we then die of old age sooner?

Reactions: Bobby

Foxbat

Today at 3:30 PM

navychop said:
Wouldn't we then die of old age sooner?

Still the same number of years, just more Sunsets…

klang

12 minutes ago

Foxbat said:
Even AT&T farmed out their Email to Yahoo! years ago.

I still have one of those although I've been trying to wean myself off it.

Bobby

Supporting Founder Lifetime Supporter

Last reply 36 minutes ago · posted in DISH Network Support Forum

Dish 4K Event Listings (No Discussion)

This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.

As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.

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Reactions: HipKat, bryanw20 and charlesrshell

Bobby

Sunday at 11:00 AM

MLB, Brewers at Dodgers, Wednesday 10-14, 5PM PDT, Channel 148-02.

Reactions: charlesrshell

Bobby

Tuesday at 8:48 PM

MLB, Brewers at Dodgers, Thursday 10-15, 6PM PDT, Channel 148-02.

Reactions: charlesrshell

Bobby

Tuesday at 8:50 PM

CFB, Notre Dame at BYU, Saturday 10-27, 4:30PM PDT, Channel 148-03.

Reactions: Foxbat and charlesrshell

Bobby

Tuesday at 8:52 PM

NASCAR, Freeway Insurance 500, Sunday 10-18, 12PM PDT, Channel 148-04.

Reactions: long_time_Dish and charlesrshell

Bobby

36 minutes ago

CFB, Ohio State at Indiana, Saturday 10-17, 9AM PDT, Channel 148-01.
CFB, Arizona State at Texas Tech, Saturday 10-17, 12:30PM PDT, Channel 148-01.

Reactions: charlesrshell

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Former member 209992

Last reply 51 minutes ago · posted in SatelliteGuys Support Center

Site is slooooow

For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.

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Foxbat

Today at 1:22 PM

Yeah. It's probably something going on with the MacBook as my iPhone has been pretty snappy.

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Scott Greczkowski

Today at 2:49 PM

I have been optimizing the site the past few days... and got us here now.

We are rocking now!

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Foxbat

55 minutes ago

Foxbat said:
Yeah. It's probably something going on with the MacBook as my iPhone has been pretty snappy.

I rebooted my MacBook Air and it's zipping right along. Sorry, but it was taking over 20 seconds to load pages, with the pulsing blue bars so it was munching on something.

Reactions: charlesrshell

Scott Greczkowski

54 minutes ago

Remember folks... just like DNS... its always Foxbat.

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Foxbat

51 minutes ago

Scott Greczkowski said:
Remember folks... just like DNS... its always Foxbat.

WTF… …What the Foxbat!

Reactions: TRG, Bobby, charlesrshell and 1 other person

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dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 3:00 PM · posted in The Chit Chat Club

Man falls to his death on roller coaster at 6 Flags in GA

Can't help but wonder if a worker overlooked checking the harness. I rarely ride a roller coaster anymore but when I do I check the harness myself pretty aggressively.
Can't imagine what the son is going through.

Dad levitated and bled then fell to his death from coaster

Eyewitnesses have shared fresh details of the horrific accident that happened at Six Flags Over Georgia on Monday afternoon.

www.dailymail.com

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Jimbo

Yesterday at 11:02 PM

Back on the Goliath Roller Coaster ... I'm interested to find more details as well ...
Like where on the track did this happen (somewhere I read that it was on the climb up the top), which is impossible ...

They really need to take that ride and add at the very least, seatbelts ...

The Park is opening back up on Friday, the ride will Not be opening ... personally, I would keep it closed until different type of restraints can be designed and installed (over the winter).

I find it hard to believe that this ride is even allowed to be running with the restraints that exist at the moment, there are other rides that use the same type and they have been shut down across the country.

You got to believe that every ride has at least 2 types of restraint systems in place.

I wonder what and when we will hear from the Manufacturer ... and whatever governing bodies control these ...

Just think, this is a Major Amusement Park .... I would not have any problem getting on the Roller Coasters I have rode ...

Imagine what these County Fairs and others like them, I would not be caught Dead on one of them ... they get put up and tore down every other week, where is the safety for those rides ... No Thank You.

Reactions: dishstaller

Jimbo

Yesterday at 11:10 PM

Could B&M’s Patent on the “Clamshell” Ride Restraint Design Offer Clues as to What Happened on Goliath at Six Flags Over Georgia?

Incredibly sad news out of Six Flags Over Georgia as it’s being reported one man was killed after being ejected from Goliath, the B&M hyper coaster. Many news outlets have posted pictures of pe…

bgtsafari.com

navychop

Yesterday at 11:17 PM

Jimbo said:
I would not be caught Dead on one of them

Yet IF you were on one, you might be caught dead.

dishstaller

Today at 10:07 AM

Jimbo said:
Could B&M’s Patent on the “Clamshell” Ride Restraint Design Offer Clues as to What Happened on Goliath at Six Flags Over Georgia?

Incredibly sad news out of Six Flags Over Georgia as it’s being reported one man was killed after being ejected from Goliath, the B&M hyper coaster. Many news outlets have posted pictures of pe…

bgtsafari.com

Had no idea there were that many redundancies built into those restraints.

Jimbo

Today at 2:18 PM

dishstaller said:
Had no idea there were that many redundancies built into those restraints.

It makes sense, however, I would want more types of restraints, so if one doesn't work, the other does ... the restraints coming over the shoulder I would have expected ... with a Seat belt as last resort.

Fwiw, I inquired with what they use on Coasters at Cedar Point, various Coasters, different restraints according to what the car and track requires ...

NONE of the Coasters at CP use THAT particular system

I'm glad to see ...

dishstaller

Today at 3:00 PM

Jimbo said:
with a Seat belt as last resort.

According to the article, when you see a seat belt on a ride like this, it is basically used as a way of making sure the rider isn't too large/fat to safely ride the ride.

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Ham Radio 2.0

Today at 2:52 PM · posted in Ham Radio 2.0

Kenwood TM-D750 vs ICOM ID-5200: Don't Buy One Before Watching This!

Time for another AWESOME video from Ham Radio 2.0!

View: https://www.youtube.com/watch?v=VGlC_BDgwZo

Direct YouTube Link - Kenwood TM-D750 vs ICOM ID-5200: Don't Buy One Before Watching This!
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook

0 Replies · 8 views

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TWiT Tech Podcast Network

Today at 2:32 PM · posted in TWiT Tech Podcast Network

Tech News Weekly 459

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=CELCVXF_wXA

Direct YouTube Link - Tech News Weekly 459
TWIT's Website
TWIT Live Feed

0 Replies · 9 views

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TheRatPatrol

Last reply Today at 2:13 PM · posted in TV Shows

NCIS

Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.

I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?

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TheRatPatrol

Monday at 11:11 AM

Wait, Tony is the director now? Apologies, I stopped watching a while ago.

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Jimbo

Monday at 11:47 AM

TheRatPatrol said:
Wait, Tony is the director now? Apologies, I stopped watching a while ago.

Was Gibbs still there when you quit watching ?
If so, A Lot has happened ....

It's been pretty good all along , once you get use to Gibbs being gone.

Reactions: MikeD-C05

Jimbo

Monday at 11:41 PM