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Darrell S
Darrell S
Pub Member / Supporter
Last reply · posted in DIRECTV General Forum

Took advantage of the new online cancel button. return HR-24?

I cancelled my Directv service a couple days ago using the cancel my service button. In the past, this button just gave a message saying Thanks for letting us know and giving a number to call. This time it popped up a form with cancel terms. I just used a pulldown menu with the main reason.
The main reason for this thread is to ask if they want an HR-24 back? I will keep it anyway in case they send me an e-mail wanting it back.
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Former member 208119
Former member 208119
Jimbo said:
I cancelled the 1st of the year and No, they didn't want Any of it back .....
Click to expand...
Funny thing was is they always wanted the gemini box back all of a sudden they didn't.. they told us to toss it and i asked they guy about the gemini he said toss that to... next billing cycle we got a charge for it!!! got my lawyer involved and they credited it back!!!
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Jimbo
Jimbo
John2021 said:
Funny thing was is they always wanted the gemini box back all of a sudden they didn't.. they told us to toss it and i asked they guy about the gemini he said toss that to... next billing cycle we got a charge for it!!! got my lawyer involved and they credited it back!!!
Click to expand...
IF you hadn't been such a D* Hater, you could have just called them and inquired and they would have taken it right off.

I've been using D*'s equipment for 20+ years, they haven't asked for anything back in the last 10+ years ....

Wonder why they want your back ?????

Maybe they see that your constantly having issues ?

They are not asking for anything back now because they are getting OUT of the Sat side of things, why would they want stuff back ?
They already have enough stock to cover existing subs.
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Former member 208119
Former member 208119
Jimbo said:
IF you hadn't been such a D* Hater, you could have just called them and inquired and they would have taken it right off.

I've been using D*'s equipment for 20+ years, they haven't asked for anything back in the last 10+ years ....

Wonder why they want your back ?????

Maybe they see that your constantly having issues ?

They are not asking for anything back now because they are getting OUT of the Sat side of things, why would they want stuff back ?
They already have enough stock to cover existing subs.
Click to expand...
We did call and ask them to reverse the charges they refused to. back in the covid days they wanted our HR 54 and clients back them not wanting there stuff back is new to us!! maybe we were constantly having issues because of a glitch on our acct since we were on the att billing system!!! we kept telling em about the glitch they gave us false hopes that it would be fixed it never was they screwed something else up if they tried to fix it... i wonder why they want me back as i would never go back customer service is the pitts. i would say they lost there asses on our acct due to there own faults.. sad just sad.. you would have been there to see it to belive it!!! they never took us off the att system.. they told us we would have to open a new acct up i asked if they would waive the activation fee due to the situation they refused to so we moved on...
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b4pjoe
b4pjoe
John2021 said:
i wonder why they want me back as i would never go back customer service is the pitts.
Click to expand...
All customer service is the pits. DIRECTV's is no worse than any others.
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Jimbo
Jimbo
b4pjoe said:
All customer service is the pits. DIRECTV's is no worse than any others.
Click to expand...
While I agree ...

Would YOU want to work in a Call Center ?
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b4pjoe
b4pjoe
Jimbo said:
While I agree ...

Would YOU want to work in a Call Center ?
Click to expand...
No I don't but the people aren't the problem. They make customer service bad intentionally so no one will want to use it.
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videojanitor
videojanitor
I'm a little late to this conversation but thought I'd mention that I cancelled in May and they didn't want my HR54 or three HR24s returned. That surprised me — I figured they'd surely want the HR54. Nope.
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Jimbo
Jimbo
videojanitor said:
I'm a little late to this conversation but thought I'd mention that I cancelled in May and they didn't want my HR54 or three HR24s returned. That surprised me — I figured they'd surely want the HR54. Nope.
Click to expand...
Thats what I was expecting to, I also had the HR54 and various others. (I still have the equipment in a box in the garage)

I spoke with D* today about potentially turning them on STREAMING wise come December (if YTTV - Disney issues are not over) ....

The guy offered me quite good offers (both Sat and Stream) ...
I asked why they never offered anything like this when I cancelled ....
He said, you need to talk to the Winback dept ... which I have never heard of from D*, but ATT did have a winback dept (they have nothing to do with one another any longer.

I told him I was going on Vacation and will think about it when I get back ... 2nd week in Dec is the Big Ten Championship game on ESPN, the rest of the college football playoffs will also be on espn.
We'll see if it's back on my YTTV by then, or not ... at least I don't have to pay Disney for what I am already paying for thru YTTV ....
I'd rather pay another company than pay for something twice.
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videojanitor
videojanitor
Jimbo said:
Thats what I was expecting to, I also had the HR54 and various others. (I still have the equipment in a box in the garage)
Click to expand...
I stored all my receivers as well, just in case they suddenly ask for them to be returned.

I'm currently subscribed to one of the Genre Packs from DirecTV Stream and have been quite pleased. Nice price, and works well. I will say it is nice to not have any of THEIR equipment in the house. No worries about needing to swap defective gear (and all the CSR troubleshooting that goes along with it), and eliminated a lot of cabling, power supplies, the dish, etc. Way simplier.

Are you aware the YTTV is offering a $20 credit due to the Disney dispute?
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Jimbo
Jimbo
videojanitor said:
I stored all my receivers as well, just in case they suddenly ask for them to be returned.

I'm currently subscribed to one of the Genre Packs from DirecTV Stream and have been quite pleased. Nice price, and works well. I will say it is nice to not have any of THEIR equipment in the house. No worries about needing to swap defective gear (and all the CSR troubleshooting that goes along with it), and eliminated a lot of cabling, power supplies, the dish, etc. Way simplier.

Are you aware the YTTV is offering a $20 credit due to the Disney dispute?
Click to expand...
The guy from D* tried to get me to sign up today, of course, he kept telling me it needed the Something Air box (is it Genie air ?)
Anyways, I don't want any boxes, I want to load it on my TV (already there from previously) or on a Roku, either way.
I think he said, they would cover the box fee because I'm a Long time Sat sub, but we'll see.
I told him I will make a choice in December (don't really need an option till 2nd week in Dec, CFP).

Yes, I applied for my credit ...
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Former member 208119
Former member 208119
b4pjoe said:
No I don't but the people aren't the problem. They make customer service bad intentionally so no one will want to use it.
Click to expand...
people are part of the problem it seems some of the poor csr's wern't trained well if at all... seems like alot of em were just thrown in a seat with a script in front of them with no training on how to run the computer systems. it's called cheap labor
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Former member 208119
Former member 208119
Jimbo said:
Thats what I was expecting to, I also had the HR54 and various others. (I still have the equipment in a box in the garage)

I spoke with D* today about potentially turning them on STREAMING wise come December (if YTTV - Disney issues are not over) ....

The guy offered me quite good offers (both Sat and Stream) ...
I asked why they never offered anything like this when I cancelled ....
He said, you need to talk to the Winback dept ... which I have never heard of from D*, but ATT did have a winback dept (they have nothing to do with one another any longer.

I told him I was going on Vacation and will think about it when I get back ... 2nd week in Dec is the Big Ten Championship game on ESPN, the rest of the college football playoffs will also be on espn.
We'll see if it's back on my YTTV by then, or not ... at least I don't have to pay Disney for what I am already paying for thru YTTV ....
I'd rather pay another company than pay for something twice.
Click to expand...
you can sign right back as a new sub and get the promo's
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Jimbo
Jimbo
John2021 said:
you can sign right back as a new sub and get the promo's
Click to expand...
I don't know about that, usually D* says you have to be gone for 6 or 12 months.

Also, I was on Sat, this time I will more than likely be on Stream ... I refuse to sign a contract.

I am really only trying to cover the YTTV / Disney dispute ... hopefully thats over real soon and I won't have to bother with it.
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videojanitor
videojanitor
Jimbo said:
The guy from D* tried to get me to sign up today, of course, he kept telling me it needed the Something Air box (is it Genie air ?)
Anyways, I don't want any boxes, I want to load it on my TV (already there from previously) or on a Roku, either way.
Click to expand...
You might find it hard to believe the gentleman is misinformed. :biggrinThey do have dedicated streaming boxes, but there's an app for pretty much every kind of stand-alone streamer (Apple TV, Roku, etc). The only advantage to the DirecTV box is that the remote has number buttons, so you can punch in channel numbers just like a satellite box. Might have a little better navigation as well, but I haven't tried it — I use Apple TV, which works just fine.
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Jimbo
Jimbo
videojanitor said:
You might find it hard to believe the gentleman is misinformed. :biggrinThey do have dedicated streaming boxes, but there's an app for pretty much every kind of stand-alone streamer (Apple TV, Roku, etc). The only advantage to the DirecTV box is that the remote has number buttons, so you can punch in channel numbers just like a satellite box. Might have a little better navigation as well, but I haven't tried it — I use Apple TV, which works just fine.
Click to expand...
The remote with numbers, would be nice, but I can probably do without now that I'm use to the rest.
Wonder, are the Channel Numbers on Stream, the same numbers as on Sat ?
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b4pjoe
b4pjoe
John2021 said:
people are part of the problem it seems some of the poor csr's wern't trained well if at all... seems like alot of em were just thrown in a seat with a script in front of them with no training on how to run the computer systems. it's called cheap labor
Click to expand...
Exactly but that isn't a problem with the people. That is a problem by the company that fails to train them properly.
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b4pjoe
b4pjoe
Jimbo said:
I don't know about that, usually D* says you have to be gone for 6 or 12 months.

Also, I was on Sat, this time I will more than likely be on Stream ... I refuse to sign a contract.

I am really only trying to cover the YTTV / Disney dispute ... hopefully thats over real soon and I won't have to bother with it.
Click to expand...
It is actually cheaper if you plan on keeping DIRECTV Stream long term...like for 2 years.

With the Gemini Air that $15 per month discount on the package you choose will save you $345 over months 2-24 minus the $10 per month charge for the Gemini Air so for months 2-24 that totals up to $230 so your savings for months 2-24 would be $345 - $230 = $115.00. Without getting the Gemini Air you get $10 for months 2 - 3 for a total of $20 so you save $95 over that first two years if you get the Gemini Air.

Plus with the Gemini Air your package price is locked in for 2 years whereas without the Gemini it is not locked in and you will get the DIRECTV yearly price hike next October....or sooner. That doesn't mean you have a contract though which there is none. It is just a 2 year price lock. You can still cancel at any time. You would also be able to get the free Disney+/Hulu ad supported package too.

None of that matters though if you are only going to use it for a month,
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Former member 208119
Former member 208119
b4pjoe said:
Exactly but that isn't a problem with the people. That is a problem by the company that fails to train them properly.
Click to expand...
This is what i was trying to say as it's very true. some places they juist toss em in a seat and expect the employees to know everything when there left clueless
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videojanitor
videojanitor
Jimbo said:
The remote with numbers, would be nice, but I can probably do without now that I'm use to the rest.
Wonder, are the Channel Numbers on Stream, the same numbers as on Sat ?
Click to expand...
Yes, the streamed channels have the same numbers. I see the numbers in the guide on Apple TV, though I can't actually enter them. The guide can be sorted alphabetically, or by channel number.

Like you, I got used to navigating without numbers, but I still keep the guide sorted that way as it's familiar.
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M
Mr Tony
Jimbo said:
Wonder, are the Channel Numbers on Stream, the same numbers as on Sat ?
Click to expand...
Yes they are. Some differences between satellite and streaming
You don't subscribe to a channel, it's not in the guide
If there are more than one channel of a sports channel (like BTN) all numbers are 610. There are no dashes
Directv fills in channels you don't subscribe to with offers available. As example 211 talks about sports pack and 223 is for NBA LP 224 mentions MLS Season Pass.

The streaming service in my mind is better than satellite as I can record as much as I want (no limits) and sporting events have auto extend. No need to manually add time for a baseball game and hope you added enough.
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Jimbo
videojanitor said:
Yes, the streamed channels have the same numbers. I see the numbers in the guide on Apple TV, though I can't actually enter them. The guide can be sorted alphabetically, or by channel number.

Like you, I got used to navigating without numbers, but I still keep the guide sorted that way as it's familiar.
Click to expand...
I prefer numbers ...
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Former member 209992
Former member 209992
Last reply · posted in SatelliteGuys Support Center

Site is slooooow

For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
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Foxbat
Foxbat
Yeah. It's probably something going on with the MacBook as my iPhone has been pretty snappy.
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Scott Greczkowski
Scott Greczkowski
I have been optimizing the site the past few days... and got us here now. :) We are rocking now!

Screenshot 2026-10-15 144737.webp
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Foxbat
Foxbat
Foxbat said:
Yeah. It's probably something going on with the MacBook as my iPhone has been pretty snappy.
Click to expand...
I rebooted my MacBook Air and it's zipping right along. Sorry, but it was taking over 20 seconds to load pages, with the pulsing blue bars so it was munching on something.
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Scott Greczkowski
Scott Greczkowski
Remember folks... just like DNS... its always Foxbat. :D
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Foxbat
Foxbat
Scott Greczkowski said:
Remember folks... just like DNS... its always Foxbat. :D
Click to expand...
WTF… …What the Foxbat!😱
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dishstaller
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum

Hughesnet cancelling email addresses

Wasn't exactly sure where to post this. Just had a customer come in inquiring about internet. He has HughesNet and had heard good things about mine. He asked if we provided email addresses and it kinda caught me off guard. I said he should be able to keep whatever email he had been using....my sister in law is still using a BellSouth email addy and they haven't been around here for many years. He said he had gotten a letter from HughesNet stating that they had until Nov 16th to save, move, forward, whatever, their Hughesnet emails because they would lose them after that date.

I have never heard of a company simply mass-deleting email accounts (the customer still has his HughesNet service). From what I understand, in the past, the company who was ditching their email service simply sold the customer base to a company like Google.

Anyone else getting this letter. He said he would show it to me tomorrow when I go out there and set up his internet.
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Foxbat
Foxbat
Doing a Google of the HughesNet Email notice, it seems that HughesNet has been trying to eliminate hosting emails since 2019. And with HughesNet filing Chapter 11 back in August, it would be a smart move to switch to a more stable Email provider. Even AT&T farmed out their Email to Yahoo! years ago.

SpaceX's Starlink and the Cellular 5G Home Internet solutions have pretty much relegated HughesNet and its high latency, low bandwidth Internet service to History. If Earth had shorter days, maybe a Geostationary Internet Solution might have stood a fighting chance…
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dishstaller
dishstaller
Well, I helped him set up a gmail acct....I actually wanted to see what the new process is for setting up a gmail acct since it had been years since I set mine up. Anyway, I showed him how to forward the emails he wanted to keep over.
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navychop
navychop
Foxbat said:
If Earth had shorter days,
Click to expand...

Wouldn't we then die of old age sooner?

🙄
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Foxbat
Foxbat
navychop said:
Wouldn't we then die of old age sooner?

🙄
Click to expand...
Still the same number of years, just more Sunsets…😉
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dishstaller
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club

Man falls to his death on roller coaster at 6 Flags in GA

Can't help but wonder if a worker overlooked checking the harness. I rarely ride a roller coaster anymore but when I do I check the harness myself pretty aggressively.
Can't imagine what the son is going through.

www.dailymail.com

Dad levitated and bled then fell to his death from coaster

Eyewitnesses have shared fresh details of the horrific accident that happened at Six Flags Over Georgia on Monday afternoon.
www.dailymail.com www.dailymail.com
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Jimbo
Jimbo
Back on the Goliath Roller Coaster ... I'm interested to find more details as well ...
Like where on the track did this happen (somewhere I read that it was on the climb up the top), which is impossible ...

They really need to take that ride and add at the very least, seatbelts ...

The Park is opening back up on Friday, the ride will Not be opening ... personally, I would keep it closed until different type of restraints can be designed and installed (over the winter).

I find it hard to believe that this ride is even allowed to be running with the restraints that exist at the moment, there are other rides that use the same type and they have been shut down across the country.

You got to believe that every ride has at least 2 types of restraint systems in place.

I wonder what and when we will hear from the Manufacturer ... and whatever governing bodies control these ...

Just think, this is a Major Amusement Park .... I would not have any problem getting on the Roller Coasters I have rode ...

Imagine what these County Fairs and others like them, I would not be caught Dead on one of them ... they get put up and tore down every other week, where is the safety for those rides ... No Thank You.
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Jimbo
Jimbo
bgtsafari.com

Could B&M’s Patent on the “Clamshell” Ride Restraint Design Offer Clues as to What Happened on Goliath at Six Flags Over Georgia?

Incredibly sad news out of Six Flags Over Georgia as it’s being reported one man was killed after being ejected from Goliath, the B&M hyper coaster. Many news outlets have posted pictures of pe…
bgtsafari.com bgtsafari.com
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navychop
navychop
Jimbo said:
I would not be caught Dead on one of them
Click to expand...

Yet IF you were on one, you might be caught dead.
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dishstaller
dishstaller
Jimbo said:
bgtsafari.com

Could B&M’s Patent on the “Clamshell” Ride Restraint Design Offer Clues as to What Happened on Goliath at Six Flags Over Georgia?

Incredibly sad news out of Six Flags Over Georgia as it’s being reported one man was killed after being ejected from Goliath, the B&M hyper coaster. Many news outlets have posted pictures of pe…
bgtsafari.com bgtsafari.com
Click to expand...
Had no idea there were that many redundancies built into those restraints.
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Jimbo
Jimbo
dishstaller said:
Had no idea there were that many redundancies built into those restraints.
Click to expand...
It makes sense, however, I would want more types of restraints, so if one doesn't work, the other does ... the restraints coming over the shoulder I would have expected ... with a Seat belt as last resort.

Fwiw, I inquired with what they use on Coasters at Cedar Point, various Coasters, different restraints according to what the car and track requires ...

NONE of the Coasters at CP use THAT particular system :)
I'm glad to see ...
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dishstaller
dishstaller
Jimbo said:
with a Seat belt as last resort.
Click to expand...
According to the article, when you see a seat belt on a ride like this, it is basically used as a way of making sure the rider isn't too large/fat to safely ride the ride.
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Ham Radio 2.0
· posted in Ham Radio 2.0

Kenwood TM-D750 vs ICOM ID-5200: Don't Buy One Before Watching This!

Time for another AWESOME video from Ham Radio 2.0!


View: https://www.youtube.com/watch?v=VGlC_BDgwZo


Direct YouTube Link - Kenwood TM-D750 vs ICOM ID-5200: Don't Buy One Before Watching This!
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook
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H
Houston Rockets
Last reply · posted in FTA Receiver / Equipment Support

OTHER  Mini Multiswitch

I just received 6 receiver 2 port mini Multiswitch and it work great, no external power need it, and you can connect 6 receiver instead of 4 on most Mini Multiswitches... If anyone is interested in where they can get one PM me....
IMG_1786.webp
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Titanium
Titanium
Have you tested using external power? Over the years, have found unpowered polarity switching to be unreliable. Especially problematic when used with DiSEqC motors or switch stacking.
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H
Houston Rockets
No I have not. I just got it the other day and it is connected to six receivers working just fine. What I do is non power mini multi-switches work best with LNBF's and with LNB's
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Tech News Weekly 459

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/watch?v=CELCVXF_wXA


Direct YouTube Link - Tech News Weekly 459
TWIT's Website
TWIT Live Feed
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TheRatPatrol
TheRatPatrol
Last reply · posted in TV Shows

NCIS

Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.

I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
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TheRatPatrol
TheRatPatrol
Wait, Tony is the director now? Apologies, I stopped watching a while ago.
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Jimbo
Jimbo
TheRatPatrol said:
Wait, Tony is the director now? Apologies, I stopped watching a while ago.
Click to expand...
Was Gibbs still there when you quit watching ?
If so, A Lot has happened ....

It's been pretty good all along , once you get use to Gibbs being gone.
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Jimbo
Jimbo
Jimbo
Jimbo said:

View: https://www.youtube.com/shorts/BIdMzUBHvjw?feature=share
Click to expand...

Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
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Howard Simmons
Howard Simmons
Jimbo said:
Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
Click to expand...
Tony as the director.🙄
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Jimbo
Jimbo
Howard Simmons said:
Tony as the director.🙄
Click to expand...
Would you rather have LaRoche ???
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iJustine
· posted in iJustine

Meet up in San Francisco! NVIDIA RTX Spark Meet & Greet 10/16!

Time for another AWESOME video from iJustine!


View: https://www.youtube.com/shorts/Qd-RuBfiRUM


Direct YouTube Link - Meet up in San Francisco! NVIDIA RTX Spark Meet & Greet 10/16!
The official iJustine Website's Website
Buy her book!
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Apple's New Smart Home Ecosystem

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/VzOS-cQ-WkM


Direct YouTube Link - Apple's New Smart Home Ecosystem
TWIT's Website
TWIT Live Feed
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dishstaller
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club

4 ft LED tube bulbs now come with color selector

I bought the fixed color version of these bulbs for my store several years ago...work great and no more replacing ballast. Finally had one go out and when I went back to Amazon I saw that now they come in selectable versions so no more guess work as to what color light would do best in a certain area. They are now double OR single ended...used to be strictly one way or the other. If any of you are looking at replacing the old style 4 or 8 ft bulbs, you might want to give these a try. The 8 footers are BRIGHT. I put 5 in my shooting/target shed and you can get a decent tan if you are in there long enough.

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Foxbat
Foxbat
When we re-lamped my in-Laws' house for sale last year, we were able to get all the Edison bulbs and a few fixtures with switch-selectable Color Temperature. We tried a few and settled on 3000°K as the best fit for the house. Matching the lighting in all the rooms made for an inviting experience. The Shop was the only place that we went with 4000°K for the LED 4' fixtures.

The house was sold within a month of going on the market, so we must have done something right.

The other advantage is if the new owners decide that they prefer a warmer light, they can unscrew the bulbs (I think it was close to 70 bulbs) and set them to the 2500K/2700K settings.

I'll have to check these out. Thanks!
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