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First of all @#$% you. I am going to reply this time straight to you, since the public forum is not a place for attacks. You obviously feel differently.

I am not stroking my ego, you attacked me dumbass. I saw your reply coming a mile away. I knew you would attack me for posting a defense after YOU attacked me!! You don't know sh*t about me!! I obviously do better at work dolt, did you see what I posted. I am me on this forum, I don't represent dish network. I am sarcastic, so be it.

Nice jab at me getting 1 compliment out of 100's. I get positive feed back on probably 9/10 calls actually. Not every customer goes out of their way to talk to a supervisor to provide a compliment, but sometimes they do. That doesn't diminish my ability. The only reason I brought up my ability was because you attacked, what was I supposed to do, walk away? Lose lose with you zero.

"Your Q/A scores? Guess what, they only measure what you say and how often you say it, not whether you resolve the issue or do so efficiently."

Wow you don't know sh*t about QA. Take a look at the form they measure TSR's on. Then comment on it. There are like 30 areas of measurement on the form. Resolution and efficiency are HUGE. Resolution and efficiency make or break a call score. Dont make these comments when you dont know sh*t. I dont talk about retailers or techs, I have no idea what they are measured on.

We are measured by handle time, calls per productive hour, QA scores which are all encompassing, repeat calls and so on. It is actually very hard to earn an all superior call. But you obviously have it ingrained that CSRs/TSRs are inferior to you. It's so obvious its a joke. And yet you bash me for condescension. Double standard?
Your whole post was about how stupid CSR's and TSR's are, how they screw things up. And yet you are SO much better. Have any idea how many techs have f**ked up jobs genius? I have had to spend hours correcting f**k ups by installers and techs in the past. Not grounding, not burying the line, installing to a phone poll, leaving it on two cinder blocks and so on. You aren't perfect. Just because you are a good tech does not mean all techs are good. Just because I am a good tsr does not mean all tsr's are good.

You are no better than me, I am no better than you. Don't talk to me if you don't know what you are talking about. In all fairness, I will try to be less sarcastic. Why don't you try to be less of an a$$hole. Thanks.

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Zero327 said:

I really don't think anything else need be said.

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