30 Day grace period?

[clanger]

Last week I signed up for Directv when I heard the HD channels would be lauching on the 19. I have an install date for Friday the 21. Today after hearing the channels didn't happen I called Directv to cancel my installation. I told them that the reason I was cancelling was that the new Hd channels didn't launch today and didn't want to be without my Hd channels. I currently have Fios. They said that There was a problem and they should be up on Friday. They also said that I have a 30 day grace period and I can cancel anytime within those 30 days and not have to pay cancellation fees. Does anybody know If this is true about the 30 day grace period?
Thanks

 

[rds1957]

I had an install on 9/5 and they told me the same thing.

 

[KE4EST]

Yes Directv gives you a 30 day grace period.

 

[clanger]

thank you

 

[JAG72]

Yes Directv gives you a 30 day grace period.

But you are out any up front costs for the equipment.

 

[Brewer4]

Cancel before your install date since missed today`s release? Worse case scenario is get install and wait week for new HD. Why sign up in first place if so ready to bail so easily?

 

[clanger]

I signed up because of the HD channels. I don't want to sign up and then find out the channels are not going to be added for a long period of time. I get a good amount of HD from Fios right now and love the picture quality, but from what I have read they will not be adding that many more channels until they get rid of the analog channels. I use to have Directv about 2 years ago and left them because of the lack of HD channels. The only channels I really watch are the HD channels.

 

[boba]

I signed up because of the HD channels. I don't want to sign up and then find out the channels are not going to be added for a long period of time. I get a good amount of HD from Fios right now and love the picture quality, but from what I have read they will not be adding that many more channels until they get rid of the analog channels. I use to have Directv about 2 years ago and left them because of the lack of HD channels. The only channels I really watch are the HD channels.

Have them send an Email so you have the 30 days printed out not verbally stated. Are you sure you want to sign a 24 mo. contract seeing you are already bailing out.

 

[iwc5893]

There is nothing about a thirty day grace period in the contract/lease agreement you will sign when you become a customer.

Just because you were told something on the phone doesn't mean it will get you out of the contract if you sign the lease agreement.

 

[Brewer4]

Delay the install date a few weeks if you are that concerned about the HD not coming.