3ABN

[Chris36]

Is there something wrong with 3ABN on channel 9393?? Says Smart Card doesn't have authorization to view this channel.

 

[Mr Tony]

9393 is for the folks who have DishFamily

You need t see it on 9710

 

[Chris36]

Oops sorry I didn't realize there was another channel.

 

[Mr Tony]

yeah it seems like Dish is putting the PI channels that are in the Family Pack in one area

 

[Pepper]

Apparently not entirely accurate, if OP isn't getting 9393 it's an authorization error of some sort.

I just checked, guide for 9710 says "This channel is moving to 9393" and 9393 has the accurate guide and is authorized for me, I don't have family pack.

 

[Mr Tony]

oh
If it says its moving then sounds like an error

now that I think of it, 3ABN is kinda on a channel island up in the 9700 area (where Sky Angel was)...so they're moving it to the PI area then

 

[TNGTony]

I wonder why 3ABN isn't at least mirrored or mapped to the 260 channel range along with the other religious channels?

 

[Mr Tony]

good point...but that would be too obvious for Dish

 

[r10fret]

Same problem as OP error #5 on 9393 @ 61.5, receiving 9710 without a problem getting message on guide about moving to 9393, I guess we shall see what happens when they remove 9710. Will have to hook up 129 LNB in place of 61.5 to see what is going on with 9393 over there.

 

[r10fret]

So just swapped 129 for 61.5, ran check switch and 9393 worked @ 129, then swapped back to 61.5 and error #5. conclusion 9393 @ 61.5 not setup correctly by dish uplink center folks.

Apparently not entirely accurate, if OP isn't getting 9393 it's an authorization error of some sort.

I just checked, guide for 9710 says "This channel is moving to 9393" and 9393 has the accurate guide and is authorized for me, I don't have family pack.

So are you getting 9393 from 129 or 61.5?

 

[Mr Tony]

So just swapped 129 for 61.5, ran check switch and 9393 worked @ 129, then swapped back to 61.5 and error #5. conclusion 9393 @ 61.5 not setup correctly by dish uplink center folks.

good to know

 

[dan188]

i cant get 129 due to tress so i have to havd 61.5 hope they fix it befor it moves permantly

 

[r10fret]

Noticed my smartcard rev just went up to H05 today from H03 and still not getting 9393 @ 61.5. same error #5 , 9393 @ 129 working fine though.

 

[dan188]

still have the error and is suposed to be moving there on the 9th

 

[r10fret]

Maybe then the uplink folks will take action!

 

[dan188]

i would switch to 129 but cant due to trees thats why im on 61.5/72/110/119 set up

 

[Yes616]

I get 9710 fine with the message that the channel is moving. From there I went straight to 9393 and I could see it for about 5 seconds then the not authorized message pops in.

I am aimed at 61.5°.

 

[Juan]

anybody call dish network??

 

[Pepper]

Anybody else want to give it a try?

Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me a moment to access your account and review the information you have already provided.(04-21rfec*) Larissa L.7JX: I’m very sorry to hear that you are having an issue. I’d be happy to resolve that for you.

(04-21rfec*) Larissa L.7JX: Can you see your television screen from where you are at now?

Pepper: yes

(04-21rfec*) Larissa L.7JX: Can you please describe exactly what is on the television screen now? If there is an on screen message, please include the 3 digit number in the top right corner.

Pepper: Attention 005 message "Your smart card does not currently have authorization to view or order this program"

(04-21rfec*) Larissa L.7JX: Thank you

(04-21rfec*) Larissa L.7JX: Have you experienced any severe weather, moved any of the equipment, or noticed any other changes that may have caused this problem?

Pepper: when i change to that channel it works for about 5 seconds then this pops up

(04-21rfec*) Larissa L.7JX: Ok

Pepper: it's only the one channel, only since it came up on the new channel number. everything else is fine.

(04-21rfec*) Larissa L.7JX: Ok

(04-21rfec*) Larissa L.7JX: How long have you had this problem?

Pepper: since 9393 was added on 5/26

(04-21rfec*) Larissa L.7JX: Ok

Pepper: look here, bunch of people with the same problem http://www.satelliteguys.us/dish-network-forum/214774-3abn.html

Pepper: i think the authorization stream is not right for that channel on 61.5

(04-21rfec*) Larissa L.7JX: I have sent an authorization to your receiver.

(04-21rfec*) Larissa L.7JX: Please see if you are still having the same issue.

Pepper: yes

Pepper: still the same thing

(04-21rfec*) Larissa L.7JX: Ok

(04-21rfec*) Larissa L.7JX: Can you please press the menu button on the remote followed by 6 (System Setup), 1 (Installation), then 3 (System Info) and tell me what is listed in field E? (If Warning 504 appears please select yes to access the system info screen.)

Pepper: R##########-22 S##########-94

(04-21rfec*) Larissa L.7JX: Thank you

(04-21rfec*) Larissa L.7JX: Please unplug your receiver from the outlet and leave it unplugged for 15 seconds. Plug it back in, you may have to power the receiver back on. This may take up to 2 minutes.

Pepper: unfortunately i cannot do that right now. i can see the screen but i am using slingplayer.

(04-21rfec*) Larissa L.7JX: Ok

Pepper: i have rebooted the receiver recently though.

(04-21rfec*) Larissa L.7JX: I would be happy to notate your account with the troubleshooting until you are ready. We must reset again as I have sent an authorization to your equipment.

Pepper: ok. thanks

(04-21rfec*) Larissa L.7JX: You're welcome.

(04-21rfec*) Larissa L.7JX: Is there anything else I can assist you with today?

Pepper: nope, thanks

 

[r10fret]

9393 @ 61.5 is suddenly working now that transition period is over and 9710 has been replaced with unique channel that is a slate, dish still doesn't realize there was actually a problem for the last 2 weeks on 9393 @ 61.5.

Guess we will never know until next time the same thing happens to another more popular channel.