4K Joeys freezing about every minute, Hopper 3 is fine. (1 Viewer)

gislands

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Apr 29, 2013
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Hello everyone,

For the last week my three 4K Joeys I have have been freezing every minute or so and the freeze last for about 3-5 seconds, enough time to miss a homerun in the baseball games for instance. I have all three of the 4K Joey in my garage as a man cave style set up, and those are the only three I have. The Hopper 3 is in the living room, and that is acting fine. So since all three are on three tv's on the wall I notice that they all freeze at the exact same time, and they also freeze on the OTA channels in addition to any dish channels. The channel, transponder doesn't seem to matter as all three freeze together at the same time.

I have a Hybrid Solo Hub 203952 and a 5-1000 Mhz splitter under the eave outside my house, and I would assume there is another splitter that connects two of the three 4K Joeys in the garage, as there are two coax runs coming in and three 4K Joeys attached. The cables are hard to get to so that is why I say "I assume" there is one up there. Do you all think one of those three things, hybrid solo hub, or the the two splitters could be the issue? If I can fix it my self, I'd prefer to do that as I don't want to get locked in with DISH for a service call that may be a simple fix. I am out of contract and I'd like to stay that way. Also, that hybrid solo hub is on $10 on Amazon, and I haven't checked on the splitters, but I am sure they are cheap.

Oh, and yeah I have reset everything a bunch of times, the Hopper and the Joeys. Even unplugged for awhile, not sure if that'd make a difference as opposed to the reset in the menu.

Thanks for any help in advance,
G Islands.
 

Jim5506

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Have you checked the MOCA signal strength (Press Home three times on each Joey) Should say Linked and Strong in green letters.
 
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HipKat

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Hello everyone,

For the last week my three 4K Joeys I have have been freezing every minute or so and the freeze last for about 3-5 seconds, enough time to miss a homerun in the baseball games for instance. I have all three of the 4K Joey in my garage as a man cave style set up, and those are the only three I have. The Hopper 3 is in the living room, and that is acting fine. So since all three are on three tv's on the wall I notice that they all freeze at the exact same time, and they also freeze on the OTA channels in addition to any dish channels. The channel, transponder doesn't seem to matter as all three freeze together at the same time.

I have a Hybrid Solo Hub 203952 and a 5-1000 Mhz splitter under the eave outside my house, and I would assume there is another splitter that connects two of the three 4K Joeys in the garage, as there are two coax runs coming in and three 4K Joeys attached. The cables are hard to get to so that is why I say "I assume" there is one up there. Do you all think one of those three things, hybrid solo hub, or the the two splitters could be the issue? If I can fix it my self, I'd prefer to do that as I don't want to get locked in with DISH for a service call that may be a simple fix. I am out of contract and I'd like to stay that way. Also, that hybrid solo hub is on $10 on Amazon, and I haven't checked on the splitters, but I am sure they are cheap.

Oh, and yeah I have reset everything a bunch of times, the Hopper and the Joeys. Even unplugged for awhile, not sure if that'd make a difference as opposed to the reset in the menu.

Thanks for any help in advance,
G Islands.
I would start at the Hub, since all three are freezing. Check the connections for possible water infiltration
 

gislands

Thread Starter
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Apr 29, 2013
125
18
California
Hello,

Jim5506, so I yeah I just checked, and it says linked, with a green check mark and strong, in theory, that eliminates that.

HipKat, I am going to disconnect the hub after I take a picture of it's four coax hook up, and clean it and hit the coax male ends from the cables and female ends on the hub with canned air, maybe that will work, if it doesn't I am going to order a new hub for $10. Sometimes things just act weird. For what it is worth, I have had this setup since the Hopper 3's came out. I was the second account the guy had done a install on, so what's that, like four years almost now. I feel like it was in February when they came out, I remember it was in time for March Madness, with the four screen PIP on the Hopper 3, or "Sports Bar" mode is what they called it then.

Thanks for the help,

G Islands.
 
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gislands

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Apr 29, 2013
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So, I was able to get the new hub in one day from Amazon, I just tried it out and no luck on that, still the same problem.

That splitter I described that was outside was feeding a non-existent client, I so I was able to eliminate that entirely, and just plug the one real client coax into the hub.

Any other ideas? I am thinking maybe the Hopper 3 is bad. By now I hoped they'd have a Hopper 4, but I guess that isn't coming anytime soon. The weird thing is the Hopper 3 works fine inside the house, it is just the three 4K Joeys down the line in the garage as clients that have the glitch.
 
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HipKat

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So, I was able to get the new hub in one day from Amazon, I just tried it out and no luck on that, still the same problem.

That splitter I described that was outside was feeding a non-existent client, I so I was able to eliminate that entirely, and just plug the one real client coax into the hub.

Any other ideas? I am thinking maybe the Hopper 3 is bad. By now I hoped they'd have a Hopper 4, but I guess that isn't coming anytime soon. The weird thing is the Hopper 3 works fine inside the house, it is just the three 4K Joeys down the line in the garage as clients that have the glitch.
Hopper 4, I hear, is set for next summer. I'd say other than a bad Hopper, a bad host line to the Hopper, possibly. Now, there is a known issue with Joeys pixelating with and without OTA. Not sure if that's the problem or not, though , on yours
 

MikeD-C05

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Hopper 4, I hear, is set for next summer. I'd say other than a bad Hopper, a bad host line to the Hopper, possibly. Now, there is a known issue with Joeys pixelating with and without OTA. Not sure if that's the problem or not, though , on yours
Ok, what will the hopper 4 do that the 3 doesn't? 32 tuners? I never use the 16 that I have now. Any clues would be appreciated.
 
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HipKat

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It will be the only Hopper capable of integrating with a Wally! (The new 4K HDR Wally! Ahem!) The new Wally will be the only Wally that is also capable of being used as a client. :idea2
I'd be happy just to see a Wally with a friggin' optical output.... smh
Still trying to figure that one out
 
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crodrules

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Oh I know I know! The Hopper 4 will be able to accommodate two dual OTA dongles, allowing PTAT on OTA. Yes, I'm dreaming.
No, that will require the new quad OTA dongle. (Hey, while Dish is coming out with a new Hopper, they might as well upgrade their entire line of equipment. I am looking forward to the Hopper Duo 2.)
 
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crodrules

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Why do you say that? What's wrong with two dual OTA dongles?
I was just thinking that PTAT would be easier with a single dongle, rather than relying on the Hopper actually properly detecting both dual-tuner dongles all of the time. Also, it would only require a single cable connection for the OTA antenna, and only tie up one USB port, instead of using two USB ports or requiring you to connect a USB hub.
 

CyberSpock

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I was just thinking that PTAT would be easier with a single dongle, rather than relying on the Hopper actually properly detecting both dual-tuner dongles all of the time. Also, it would only require a single cable connection for the OTA antenna, and only tie up one USB port, instead of using two USB ports or requiring you to connect a USB hub.
It's interesting that so much attention comes through the forum about OTA. I used it a lot myself. What does that say about Dish programming?

Sent from my SM-G965U1 using Tapatalk
 

gislands

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Apr 29, 2013
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California
Thanks for the replies all. For the glitching/pixelation issue, I am going to try and unplug the OTA dongle. I have been getting random errors from that thing for the last month or so now that I think about it. I think it is still the original dongle from the Hopper before, but I might be wrong. For sure, it is not the new dual one. I'll do that this evening and reset everything and see if it plays nice.

I opened up a can of worms on the Hopper 4 comment. Really brings up the question of what could be newer in a new release of the Hopper? Small, faster, sleeker-looking interface. Man, that thing was fast and cool when I first got it.
 
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TheKrell

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I think it is still the original dongle from the Hopper before, but I might be wrong. For sure, it is not the new dual one.

IIRC that's the heater that did glitch a lot. :eeek I started with the dual-tuner heater, and upgraded almost immediately to the AirTV (Lark-based) version for $30. Can't beat that price.

And come on! You know we all love to speculate about a hypothetical Hopper 4 and what it might do.
 

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