771A error in one room

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cat101792

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Apr 22, 2012
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Cape Coral
I have a HD receiver and a DVR receiver. The DVR receiver is hooked up in the family room and the HD receiver in the bedroom. We keep getting a 771A error code on the family room receiver. I have swapped receivers and the family room still gets the 771A error code and I have put the DVR into the bedroom and it works. So it looks like both receivers work and there is a cabling issue.

We had Prism installed and uninstalled recently and I'm wondering if they did something to the hookup that might not let the family room receive satellite signal anymore. Can you please help? The satellite was unhooked for about 27 days(during our trial period)

We have a SWiM in the attic.
 
You did not move the SWM power inserter at all right? If you moved that, move it back to the original location.
But if you did not move in, then yes it sounds like a cabling issue.
If everything is connected, check every connection, splitter, swim switch, and make sure the unused swim ports are terminated.
 
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