Ok fellas, I need some major help before I go postal on Dish "Advanced Level" tech support. I have had a 811 and a 510 for about 4 months now. Everything has been working just fine and dandy, no problems whatsoever. Suddenly out of the blue about 3 weeks ago the remote for the 811 quit responding. Well, it worked when it wanted to. Replaced the batteries, it worked. Then didn't work. Replaced them again. Same thing. Dish sent me a new remote. Worked for about 1 day, then quit. They sent me a little attenuator to put on the antennae input to change the frequency to eliminate uhf interference AND sent me a new 811 in case that didn't work. Neither worked. Used the attentuator, and replaced the box. It actually worked for a few days, now it's doing it AGAIN! Nothing in my house has changed, nothing at all. I have tried all possibilites I can think of and all that have been suggested from Dish. If I get up and walk to the back of the 811 and point the remote at the antenna it works. If I use the remote from the 510, it works just fine. Except that it starts changing the channels on the 510. I understand that the 811 is UHF only, which is such a stupid idea that I won't even go there. What can I do? The last person I talked to wanted me to move the entire unit. I told her she was an idiot. Yes, I understand they are reading from their little script. I asked if I had done every possible "recommended" solution and it still didn't work, what contigency did Dish have to make their customer happy? She told me "I have given you every possible solution that we have". Can I talk to your supervisor? "They have the same information we do" Oh so they are idiot's too. Can I get them to send me a 510 remote and program on a different channel, would that work?
Please help, this is driving me insane.
Phaetos
Please help, this is driving me insane.
Phaetos