"Attention 395" notice

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Michael252

Thread Starter
SatelliteGuys Family
Original poster
Jan 24, 2006
39
34
(near) Dallas, Texas
Almost daily, I get an "Attention 395" notice that states that I unplugged a USB adapter. I've had this Hopper 3 for about 6 months and have never plugged in a USB adapter, much less removed one. Anyone know why this happens?

Thanks!
 
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HipKat

HipKat

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Aug 25, 2017
13,569
23,210
Pekin, IL
Almost daily, I get an "Attention 395" notice that states that I unplugged a USB adapter. I've had this Hopper 3 for about 6 months and have never plugged in a USB adapter, much less removed one. Anyone know why this happens?

Thanks!
It's an error, for sure. The unit may need replaced
 
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Michael252

Thread Starter
SatelliteGuys Family
Original poster
Jan 24, 2006
39
34
(near) Dallas, Texas
I'm certainly not going to replace it for a message that pops up once a day. I was just curious as to what it means. It clears with a button-push, or it will clear on its own after a few minutes.
 
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Satech5563

New Member
Jun 7, 2007
3
2
Almost daily, I get an "Attention 395" notice that states that I unplugged a USB adapter. I've had this Hopper 3 for about 6 months and have never plugged in a USB adapter, much less removed one. Anyone know why this happens?

Thanks!
Is it possible you have an off-air antenna plugged in and it's coming loose? I have one that runs off my USB.
 
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Tampa8

Tampa8

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Sep 8, 2003
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Tampa/Eastern Ct
There is no USB adapter on my Hopper and never has been.

If you have one, try putting one in. Or do that then unplug it, get the message maybe once and it goes away?
 
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ethanlerma

SatelliteGuys Pro
Pub Member / Supporter
Jul 1, 2021
514
953
Texas
I believe the internal wireless chipset is seen as a usb device to the rest of the device, so it could be a failing wifi card. Ill do some googling.
 
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ethanlerma

SatelliteGuys Pro
Pub Member / Supporter
Jul 1, 2021
514
953
Texas
Just pulled my Wally out of the closet and did some experimenting. Here are my findings:

Wifi adapter (connect)= Wally displays no message, wireless option appears in internet settings. Hopper3 does nothing.
Wifi adapter (disconnect)= Wally displays message 395 (Wireless adapter disconnected), Hopper3 does nothing.

Bluetooth adapter (connect)= Wally displays no message, BT option appears in settings. Hopper3 does nothing.
Bluetooth adapter (disconnect)= Wally displays no message, BT option disappears in settings. Hopper3 does nothing.

OTA dongle (connect)= Wally displays message 977 (OTA tuner detected) and prompts for a restart, Hopper3 has the same behavior.
OTA dongle (disconnect)= Wally displays no message, signal loss message 739 if you try to play a OTA channel. Hopper3 has the same behavior.

Given there is no prompt for removing a wifi adapter on a H3 (the LED on the stick didn't even turn on, so no drivers were loaded), and if the OP is right about there being no usb devices connected, my best guess is failing wifi chipset, and that means defective H3.
 
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victorb

Well-Known SatelliteGuys Member
Pub Member / Supporter
Oct 14, 2004
30
7
California
I have been getting this same message on and off for over a year on our hopper 3. Don't have any USB devices plugged into it.
I just hit Cancel on the remote and carry on.
 
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Susied

Active SatelliteGuys Member
Jun 22, 2017
18
7
Texas
We get that message daily as well. You say, hit a button, no problem. Well yes, unless you’re in the middle of watching Casablanca and have it back 30 minutes, then you miss that thirty minutes because it interrupts the dvr. (which was what I was doing today)
Ive never had a USB connected to any of the receiver.
 

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