I know I'm not the only one experiencing problems as one of the guys I work with is as well as a few other people I know. When watching any of the HD channels the picture will freeze for approx. 1-5 seconds while the audio continues as normal. Then the picture will jump ahead and catch up with the audio. It happens as often as every 5 minutes to as long as maybe every 20 minutes with seemingly no rhyme or reason.
I've also had the picture completely freeze (HD or SD) and I am unable to perform any function with the remote or on the front panel of the unit. The only solution is to either unplug the receiver or do the reset (hold the power button on the panel for 10 seconds) until it powers off and reboots.
So I called Express-Vu about it last night and had a CSR tell me in broken English to do the reset or to unplug the unit. When I told her I'd already done that she went on to recommend that I reset or unplug the unit again as if she hadn't heard a word I had just told her. It was obvious that I wasn't getting anywhere with her so I thanked her for her time and hung up
Has anyone else been having problems like this and if so what has become of it. Furthermore, does anyone know why this is happening? I know it's not limited to my model of receiver, I know of 9200s that this is happening to as well.
I've also had the picture completely freeze (HD or SD) and I am unable to perform any function with the remote or on the front panel of the unit. The only solution is to either unplug the receiver or do the reset (hold the power button on the panel for 10 seconds) until it powers off and reboots.
So I called Express-Vu about it last night and had a CSR tell me in broken English to do the reset or to unplug the unit. When I told her I'd already done that she went on to recommend that I reset or unplug the unit again as if she hadn't heard a word I had just told her. It was obvious that I wasn't getting anywhere with her so I thanked her for her time and hung up
Has anyone else been having problems like this and if so what has become of it. Furthermore, does anyone know why this is happening? I know it's not limited to my model of receiver, I know of 9200s that this is happening to as well.