I called again today to follow up and make sure that they sent me out a bill re-print (because it hasn't came from the other day when I called) and the lady kept telling me I she could starts a revolving payment, after a few times I said "I WANT A PAPER BILL...I DO NOT WANT TO PAY ON CREDIT CARD, OR CHECKING ACCOUNT DEBIT....I PAY BY CHECK AND IF YOU DON'T SEND ME A BILL I AM NOT GOING TO PAY THE BILL" In that tone, she did put a note to waive my next late fee when I get it..which I will because my due date was yesterday and she said the re-print will take 5 days to get to me. The really sad thing is the computer says they are mailing me a bill...and if the computer says its so it must be true...URGH. I really like Directv and most of the CSR's are very helpfull and friendly, but if this Micky Mouse sh*t keeps up I'm going to drop my service (much to the dismay of my GF..hehe).
my phone company keeps trying to get me to sign up to dish (I know that's a whole other group of complaints) so I may just stick with my SC & FTA.
I did have to laugh the other day when I called the csr (retention dept) actually suggested that the post office was putting it in the wrong box (there's on 3 houses on my street) or that it was lost in the mail, I told him that I got all the rest of my bills + they always managed to get the past due bill (with late fee) in my mailbox.
Now I am one of these conspiracy theory people and since I originally had D* in they early 90's until today I never had a billing issue until they said that they where stopping my bill...this may the there way of trying to force as many people as possible onto the rotating bill, or paying on-line.