I don't know what the heck is going on lately with this bunch, but there seems to be a badly needed top-to-bottom rework with Directv.
I'm on my fourth HD DVR receiver. The first three were DOA (see http://www.satelliteguys.us/directv-hd-discussions/112946-directv-hd-dvr-boxes-really-junk.html for more info). The hardware issues were bad enough, but Directv tech support is so thoroughly clueless that it can be quite an adventure getting hardware issues resolved.
Now I find out that they added a bunch of crap to my bill that I never even asked for. Throughout this tech support process, Directv reps added Starz, Showtime, BabyFirstTV, Access Directv magazine, and the Directv DVR Service contract without any request or acknowledgment from me. This added up to over $48.00 worth of extra charges per month added to my bill without my knowledge. They were happy to remove the charges, but what the heck?!?
I told the woman on the phone on my last call (this must be call #23 for the past two weeks) that Directv is bound and determined to make me want to switch to Comcast. I was one of the first adopters of Directv in 1994, but this is really getting out of hand.
Get with it Directv!!!
I'm on my fourth HD DVR receiver. The first three were DOA (see http://www.satelliteguys.us/directv-hd-discussions/112946-directv-hd-dvr-boxes-really-junk.html for more info). The hardware issues were bad enough, but Directv tech support is so thoroughly clueless that it can be quite an adventure getting hardware issues resolved.
Now I find out that they added a bunch of crap to my bill that I never even asked for. Throughout this tech support process, Directv reps added Starz, Showtime, BabyFirstTV, Access Directv magazine, and the Directv DVR Service contract without any request or acknowledgment from me. This added up to over $48.00 worth of extra charges per month added to my bill without my knowledge. They were happy to remove the charges, but what the heck?!?
I told the woman on the phone on my last call (this must be call #23 for the past two weeks) that Directv is bound and determined to make me want to switch to Comcast. I was one of the first adopters of Directv in 1994, but this is really getting out of hand.
Get with it Directv!!!