Called And Complained About Price Increase! Great Results!!

[dendavis]

I just called and they gave me $10 off for 5 months

Not only did they screw me on the HD Platinum package for $10/mo they got me for the DHPP extended warranty which is $5.99/mo where it used to be $1.99 before.

I think the guys in Iraq call that: "BOHICA," bend over, here it comes again.

 

[cebbigh]

Do you think any of their subscribers aren't "one of their most valued customers?"

Of course, everyone HERE would be one of their most favored customers. Just can't vouch for those OTHER people.

 

[dendavis]

Today, I finally got onto the DISH website to access my account, and was rudely awakened to learn that my CC Autopay apparently was cancelled last December (found this out from CSR). I had the Platinum Pack, with one additional dvr fee, was paying $110.99/month. I have had HD service since last Spring, and reluctantly gave up my beloved 942 for the 622 in anticipation of the coming MPEG-4 shift. So imagine my further surprise when asked if I would like to "upgrade" to HD? I informed her I have two 622's, and that DISH changed out my antenna for the 129 satellite. Here is the breakdown of charges shown on the website:

Previous Balance
110.99

Payments

Balance $ 110.99

New Monthly Charge(s) 02/20 to 03/19
ADDL RECEIVER ACCESS FEE 6.00
AMERICA'S EVERYTHING VALUE PAK-AMERICA'S TOP 250,4 94.99
DISH NETWORK DVR SERVICE PARTIAL MONTH(S) 01/31-02/19 3.85
DISH NETWORK DVR SERVICE PARTIAL MONTH(S) 01/31-02/19 3.85
DISH NETWORK DVR SERVICEFEE 11.96
DISHHD 20.00
PREMIUM PACKAGE LOCALS 0.00

Account Charges $ 140.65

This, of course, did not include the then-unpaid January bill, so I had a $232 charge pending. Had the usual, great conversation with a CSR in India, with a yuppie American name (just find that so "cute"). Asked about DISH Advantage, was told, if I get the equivalent to what I had with Platinum Pack, the DISH Advantage does not give any more discount. So, this is what I now have:

Top 250: $89.99
HD: 20.00
Locals 5.00
Add'l dvr 6.00
Total $120.99

Guess I can live with that, not happy, but for the price, a good package.

 

[mlb]

If my price goes up $25 (which is what the price is) I will be moving my package back. I pay $116 or something like that right now, $140 is ridiculous.

 

[downriver]

Here is the breakdown of charges shown on the website:

Previous Balance
110.99

Payments

Balance $ 110.99

New Monthly Charge(s) 02/20 to 03/19

DISH NETWORK DVR SERVICE PARTIAL MONTH(S) 01/31-02/19 3.85
DISH NETWORK DVR SERVICE PARTIAL MONTH(S) 01/31-02/19 3.85
DISH NETWORK DVR SERVICEFEE 11.96
DISHHD 20.00
PREMIUM PACKAGE LOCALS 0.00

Account Charges $ 140.65


Top 250: $89.99
HD: 20.00
Locals 5.00
Add'l dvr 6.00
Total $120.99

Guess I can live with that, not happy, but for the price, a good package.

There should not be a DVR service fee with the AE pack.

 

[mlb]

This month:

------------------
New Monthly Charge(s) 02/17 to 03/16

ADDITIONAL RECEIVER 5.00
CLUBDISH CR 3 OF 12 - ADJUSTMENT -5.00
DHPP CREDIT 9TH MONTH - ADJUSTMENT -5.99
DIGITAL HOME ADVANTAGE AMERICA'S EVERYTHING PAK WITH 94.99
DISH HOME PROTECTION PLAN 5.99
DISH NETWORK DVR SERVICE PARTIAL MONTH(S) 01/31-02/16 3.27
DISH NETWORK DVR SERVICE PARTIAL MONTH(S) 01/31-02/16 3.27
DISH NETWORK DVR SERVICE PARTIAL MONTH(S) 02/01-02/16 -3.41
DISH NETWORK DVR SERVICE PARTIAL MONTH(S) 02/01-02/16 3.41
DISH NETWORK DVR SERVICEFEE 11.96
DISHHD 20.00
LOCALS 0.00
MULTI SPORT 5.99

Account Charges $ 139.48

Total $ 139.48

-----------------------------

Last month:
--------------------------------
New Monthly Charge(s) 01/17 to 02/16

ADDITIONAL RECEIVER 5.00
CLUBDISH CR 2 OF 12 - ADJUSTMENT -5.00
DHA DISHHD PLATINUM W/ LOCALS 104.99
DHPP CREDIT 8TH MONTH - ADJUSTMENT -5.99
DISH HOME PROTECTION 5.99
DISH NETWORK DVR SERVICEFEE 0.00
DISH NETWORK DVR SERVICEFEE 0.00
MULTI SPORT 5.99

Account Charges $ 110.98

----------------------------------


Dish is going to get an earfull from me. How do I get a $30 difference in price from 1 month to another?

 

[Hall]

$11.96 for "DISH NETWORK DVR SERVICEFEE" is part of it and is probably a, uhhh, mistake on Dish's part.

Between your Platinum package last month for $104.99 and this months's AEP+HD for $114.99, that's another $10.

Then you've got $6.54 in "DISH NETWORK DVR SERVICE PARTIAL MONTH" fees.

That's $28.50 difference. And so is $139.48 - $110.98.

 

[jmel]

You should see mine... I have no idea what to make of it...

I had dish hd silver, and 1 week later they changed to free 622, so I was a new customer and wanted in on that...

Mind you, I wanted to change to dvr advantage because it included locals, the dhpp, and dvr fees. Was supposed to be just 3.97 more than the dish hd silver , after adding the hd package to the dvr advantage pack... I currently have a credit balance of 107... I have no idea if they have my month to month straight or not.

02/03 02/03 DISHHD 02/03 TO 03/24 -34.19
02/03 02/03 DIGITAL HOME ADVANTAGE 02/03 TO 03/24 -73.48
02/03 02/03 DISH NETWORK DVR SERVICE 02/03 TO 03/24 -10.22
02/03 02/03 HBO 02/03 TO 03/24 -25.62
02/03 02/03 DISHHD WITH 1 PREMIUM 02/03 TO 03/24 51.27
02/03 02/03 DISHDVR ADVANTAGE, YOU 02/03 TO 03/24 -85.42 *
02/03 02/03 DISHDVR ADVANTAGE, YOU 02/03 TO 03/24 85.42 * no idea why I was charged twice for this one...
02/03 02/03 DISHDVR ADVANTAGE, YOU 02/03 TO 03/24 85.42
02/03 02/02 PARTNER MARKETING -80.01 *
02/02 02/01 DHA DISHHD SILVER -59.99 *
02/02 02/01 DHA DISHHD SILVER -59.99 * these three items were suppose to credit back the cost of the dvr that I paid for (199.99)

 

[mlb]

$11.96 for "DISH NETWORK DVR SERVICEFEE" is part of it and is probably a, uhhh, mistake on Dish's part.

Between your Platinum package last month for $104.99 and this months's AEP+HD for $114.99, that's another $10.

Then you've got $6.54 in "DISH NETWORK DVR SERVICE PARTIAL MONTH" fees.

That's $28.50 difference. And so is $139.48 - $110.98.

Yeah, I've emailed the CEO address, hopefully they'll get this crap corrected. That is complete incompetence to mess up this changeover this bad, IMHO.

 

[nuts4scuba]

Was the DHPP plan just out of the blue or did you upgrade equipment?

I'm currently getting the $1.99 warranty also. One of the reasons I'm hesitant to "Dish it UP" to a 622 is that I'm afraid they'll jack mine up to $5.99 too. Two of my other receivers are 7100's so the warranty is nice to have. It's much nicer having it for $24 a year instead of $72.

They are doing away with the old 1.99 plan. If you look at your statement for this month you will see a 5.99 charge for DHPP and then a credit for 5.99. We have a one month grace period before they start charging us 5.99. So much for being grandfathered.

 

[nuts4scuba]

This rate increased has really p***ed me off. My rate is going up 14 dollars and if I hadn't read about it on this site I wouldn't know about it. No letter, no email, or no Charlie and Jim looking all sad eyed on a chat talking about how are rates need to go up. My bill is going up 11%. At least my local cable company sent out a letter about their 2 dollar hike.

 

[GadgetGirl]

I can't believe the size of the price increase. My bill was going up $14. I was planning on downgrading. I then learned that MLB is going exclusively to D*. I decided it was time for me to switch. D* was offering all kinds of incentives so it was worth it for me to make the switch. Even with the full price, D* would still be cheaper. I miss some of the HD that E* offered, but I am hoping D* will come through on their promises. I never had such a big increase in all my years with cable. I just can't believe E* would do that. I wonder how many will drop programming or leave E* all together.

I have been a Dish customer for 8 years and I was happy with E* up until this year. I had some problems with their customer service and was double billed for MLB. It took me numerous calls to work out the MLB double billing. My call was disconnected multiple times when I was unwilling to accept that my bill was correct. I finally had to threaten to cancel so I could talk to someone who understood English and was able to correct the problem. I was also stood up twice by the installer coming out to add a second dish. The work he did was so bad, I had to pay someone else to fix it. I did receive a credit from Dish for this, but not for the full amount I paid. I have been unhappy with losing stations when Dish has had battles with the programmers. MLB and then the huge price increases were the final straws for me.

So far my experience with Direct has been good. I do prefer Dish's equipment and I miss the additional HD they have, but I like only having 1 dish now instead of 2 and a smaller bill. I hope Dish can improve in the next year and not hit their customers with such a big price jump.

 

[JayStil]

They are doing away with the old 1.99 plan. If you look at your statement for this month you will see a 5.99 charge for DHPP and then a credit for 5.99. We have a one month grace period before they start charging us 5.99. So much for being grandfathered.

My online statement shows:

New Monthly Charge(s)

02/05 to 03/04

ADDL RECEIVER ACCESS FEE 10.00

AMERICA'S TOP 180 49.99

EXTENDED WARRANTY 1.99

Is it next months bill where the increase should show up?

 

[nuts4scuba]

My online statement shows:

New Monthly Charge(s)

02/05 to 03/04

ADDL RECEIVER ACCESS FEE 10.00

AMERICA'S TOP 180 49.99

EXTENDED WARRANTY 1.99

Is it next months bill where the increase should show up?

Your bill doesn't show any of the new prices. 180 has changed to 250 and will now cost 52.99

Here is my new bill:
New Monthly Charge(s) 02/19 to 03/18
ADDL RECEIVER ACCESS FEE 5.00
AMERICA'S EVERYTHING PAK-AMERICA'S TOP 250 + 4 PREMIUM 89.99
DHPP 1 MO FREE - ADJUSTMENT -5.99
DISH HOME PROTECTION PLAN 5.99
DISH NETWORK DVR SERVICEFEE 0.00
DISHHD 20.00
DISHNET LOCAL PACKAGE 8.99
MOVIE PACKAGE 0.00
MULTI SPORT 5.99

I used to have the 1.99 protection plan, but they are changing everyone to the DHPP.

 

[Scott Greczkowski]

I don't even know how to figure out my bill. And I am still trying to figure out what REIMBURSEMENT OF CT GROSS EARNINGS TAX is.

Dish Network can not tell me what it is nor can the Tax Department of the State of Connecticut who tells me to ask Dish Network, but I have been paying it for a few years now, Next step I guess is ask the attorney general what it is.

New Monthly Charge(s) 01/24 to 02/23

ADDL RECEIVER ACCESS FEE 5.00
CLUBDISH CR 4 OF 10 - ADJUSTMENT -5.00
CLUBDISH CR 5 OF 10 - ADJUSTMENT -5.00
DISH NETWORK DVR SERVICEFEE 0.00
DISH NETWORK DVR SERVICEFEE 0.00
DISH NETWORK DVR SERVICEFEE 0.00
DISH NETWORK DVR SERVICEFEE 0.00
DISHHD PLATINUM W/ PLAYBOY 106.99
DISHNET LOCAL PACKAGE 8.99
EXTENDED WARRANTY 1.99
LEASED RECEIVER FEE 6.00
LEASED RECEIVER FEE 6.00
LEASED RECEIVER FEE 6.00
PROGRAMMING ACCESS FEE 5.00
PROGRAMMING ACCESS FEE 15.00

Account Charges $ 150.97

Pay-Per View Charges
GARFIELD 2K (ALL DAY) START 06:00 A.M. 3.99
SPRINGER: H&H 6 E7 START 05:00 A.M. 9.95

Total Pay-Per View Charges $ 13.94

Total $ 167.81


Taxes
REIMBURSEMENT OF CT GROSS EARNINGS TAX 2.90
STATE/LOCAL TAX (SALES/GROSS RECEIPTS) 10.65

Total Taxes $ 10.65


Total Amount Due
$ 178.46

 

[downriver]

Garfield AND Playboy?? Scott you are maybe a little on the kinky side ?????

 

[JayStil]

I don't even know how to figure out my bill. And I am still trying to figure out what REIMBURSEMENT OF CT GROSS EARNINGS TAX is.

Dish Network can not tell me what it is nor can the Tax Department of the State of Connecticut who tells me to ask Dish Network, but I have been paying it for a few years now, Next step I guess is ask the attorney general what it is.


Taxes
REIMBURSEMENT OF CT GROSS EARNINGS TAX 2.90
STATE/LOCAL TAX (SALES/GROSS RECEIPTS) 10.65

Total Taxes $ 10.65


Total Amount Due
$ 178.46

It looks like CT whacks the satellite companies 5% of their gross earnings in the state. They in turn whack you for reimbursement. The tax form they must file is linked below:

http://www.ct.gov/drs/lib/drs/forms/2006forms/excise/grossearnings/form211satv.pdf

 

[dendavis]

There should not be a DVR service fee with the AE pack.

I assume it is for the second 622 I have.

 

[Eva Greczkowski]

I just called Dish and complained about the price increase. They told me too bad! Companies have price increases every year and they must pass those increases onto their customers. I can't believe it. They did offer to give me a $4 discount for the next 6 months. They did tell me I could cancel the DHPP plan and add it when something breaks and it would be covered! The UVerse service is looking better all the time.

 

[Claude Greiner]

I'll give it a shot too... My bill went up $20 thanks to AEP + Warranty increase + Adult channels increase

I paid my adult channels up for 1 year before the increase