Cancelling Service--procedures

[Fox McCloud]

Ok, I haven't recently canceled Dish Network, as I'm not getting what I would like to out to out of it, and it's just another expense....so anyway:

when I first signed up, I was given a free DVR and free installation....all the time I've had the DVR I have not been charged a lease/rental fee.

When I canceled, however, I was told that I had to return the LNBF, the remotes, and the DVR-receiver itself. Is this accurate or correct? After all, it was given to me, for free, and I recall being told that at the end of the contract, it would be my unit to keep....this was (in my eyes)at least, confirmed by no lease fee each month.

So, has the company made a mistake, or do I really have to return it?

Thanks guys.

 

[Yes616]

If you were leasing the receiver then you must return it. If you only have one receiver, you are not charged the fee. When you cancel, they will send you a box to ship the receiver and the LNB back in.

I don't think they would want the remotes. I never sent back any remotes when I upgraded.

 

[garys]

Yep, they want the leased receiver(s) and lnb's back.

 

[Fox McCloud]

I understand they want leased receivers back....

but again, I was never charged a leasing fee:

I have 1 [one] dual-tuner DVR (nothing more, nothing less)...wouldn't this get me charged a leasing fee?

 

[MrDogDad]

If you have DVR advantage, the lease fee is built into the fee. Your bill wont show a separate lease fee, but it is leased equipment.

 

[Juan]

IT WAS INCLUDED IN THE CHARGE

 

[Fox McCloud]

I didn't have DVR advantage

I started out with their (at the time) highest package....then I dropped down to the family package.

the only charges I had were:

Package charge
DVR Free ($5.95)
$5.00 fee (not having phone line plugged in)

that's it.....well, taxes too

 

[Juan]

the first receiver is "free"

 

[Fox McCloud]

ok, it's not that I don't believe you guys here, it's just that I don't want to send something back that I don't necessarily need/have to....I wanna make sure.

So, this sounds like a case of Radio Shack misleading me over 2 years ago; they led me to believe that I'd get it for free, and that even if I canceled service after my contract was up, I'd still get to keep the DVR.....so much for that.

Oh well, it's a good excuse to get an HD DVR, in the future, if I ever sign up again.

thanks guys.

 

[KAB]

First/Only receiver has no lease fee, DVR advantage or not. With DVRA, you don't pay DVR fee on one machine. Big misconception on your part.

 

[Hemi 6.1]

How much did it cost you when you signed up? Free????
Well thats a lease! Send it back

As everyone stated Lease fee's only apply to your 2nd and up.

 

[Fox McCloud]

Big misconception on your part.

No, I was mislead; I distinctly remember asking about the DVR and if I owned it or if I had to send it back if I canceled service after the contract; I was assured that as long as I was out of contract, if I canceled, I would still get to keep the DVR.

not a misconception, again, I was misled.

 

[Hemi 6.1]

Read your service agreement. Then you wouldn't have been misled.
http://www.dishnetwork.com/legal/disclaimers/dha/default.aspx

 

[Koilvr]

Read the papers you signed 2 yrs ago, it will tell you everything you need to know.

 

[Hemi 6.1]

Unless you paid Full price for the receiver from a retailer, Your Leasing.

 

[Rangers484]

If you are canceling why would you want the receiver? If it is a principal thing you better hope they don't have your CC on file otherwise you will get charged for it.

 

[KAB]

If you are canceling why would you want the receiver?

So he could try to sell it.

 

[lern4483]

Read your service agreement. Then you wouldn't have been misled.
DISH Network - Digital Home Advantage Promotion Agreement - 1.888.825.2557

Anytime you sign that 2 year contract your leasing. I could be wrong but that is dish has told me in the past.

There was a time not too long ago I owned the 811.
Im sure i paid outright for it. Also sold it and deactivated it from acct.

Things have changed since then.

 

[Fox McCloud]

So he could try to sell it.

nope; I had a number of shows recorded on the DVR that I would have liked to watch periodically....also, for some odd reason, I still got NASA and National Geographic after I canceled, so I would have been able to watch that as well.

In any event, it's packed up now...next time I'll probably just purchase a DVR.

 

[webbydude]

Why even purchase the receiver? The way Dish seems to continually upgrade their services, the chances of you even recouping your losses if you tried to sell the receiver are pretty slim. The lease option seems to be the best, IMO