I recorded several movies on Flix this weekend. "Tourist" did not play. It said "All or part of this program did not record. The channel wasn't in your package during broadcast. (721)" We tried to watch The Queen's Men and got the message after watching half of the movie. I called 1-800-531-5000. They didn't know what I was talking about. Then after a long delay they told me that Flix can not be recorded when it is open. They didn't know what "721" meant. Am I being told the truth??