it sounds like something is blocking it on start up because of the order the programs are starting in. It is finicky and often wants to be the last thing loaded. If it loads in the very beginning of the sequence then a subsequent program loading can upset it. Why I don't know.
If you e-mail me I can send you 2 small programs called icon360. it puts 2 icons in your tray so you have a visual indication of the accellerator status and an easy way to restart it.
Some detective work is in order here to try and figure out which program is causing the trouble. I would load the icon program, restart the accel. (after booting up) and then during use see what if any action causes the icon to change. if it simply won't reset from the get go, start sutting down programs one at a time till you find the culprit.
Here are a couple of other things to try, when this happens after startup:
- Remember that McAfee security products, in particular, and all security products, in general, can cause these problems. Make sure your firewall allows all of the following processes listed especiallyNettgain.
NettGain 2000
Gilat Quality Measurement Service
GSU Service
Ibqossvc Module
Mission Control Troubleshooter
Modem Configuration MEC
RPA
SatModemHelper MFC Application
Mission Control 360
TaskBarClient
Server 360
EVREP Module
Update Framework
Make sure your virus software is not blocking Trojan Sockets, a common trojan. The accelerator process uses the same port number.
- WgwService and RPAService run as services on XP. If either service isn’t running properly, the accelerator tunnels will not operate properly. To check this, go to Start menu -> Run ... Type services.msc and click OK. In the list of services shown,
scroll down to locate first RPAService and then WgwService and double click it. Make sure the service status is Started and the startup type is Automatic. If the status is Stopped, click the Start button. If it is Started, click Stop, wait until the status is Stopped, then click Start, to restart it. See if the Mission Control icon turns green.
- If none of the tips discussed seems to help, you can try killing the Windows process for the accelerator tunnels, using the following steps:
*** Step 1 Hold down the <Control> and <Alt> keys, while you hit the <Delete> key. This will bring up a system window.
*** Step 2 Click Task Manager and then click the Processes tab.
*** Step 3 Scroll down and click to select AS_Agent.exe and then click End Process.
*** Step 4 Click the “'X” to close the window.
For Windows XP, the tunnel accelerator process service will automatically be restarted by Mission Control and, hopefully, the problem will be resolved. You can repeat this
procedure whenever the problem occurs.
For Windows 98 or ME, you will need to go to C:\Program Files\Gilat\Internet Page Accelerator and double-click
AS_Agent.exe to restart the application.
Good luck and and let us know
