Well, it looks like the alignment was the problem. He got his signal back after finding out one of his kids hit the lnb mount with a football and seemed to have knocked it out of alignment slightly. Don't know, but he says its working again and if 1/4 inch can make that big a difference, I can see how a solid hit from a football could cause it.
Thansk again for your help iceberg. He's happily on FTA again.