Corrupt Guide

[esl1885]

My 722K, which is about a month old, downloads the wrong guide about half the time. Instead of
downloading the 8 day guide, it downloads the 2 day guide for the 211 without the show titles for local TV.
When I do a manual download. it gets the correct guide, and then at night when it updates the guide, it
gets the 2 day guide again.

I contacted Dish Tech support and they don't Have a clue. I have a 722k and 211k and went into setup
and set up different download schedules for them and that fixed the problem for a week. But this morning it was back.

Anyone have an idea what is going on.

Sam

 

[Tampa8]

It could indicate you have a problem with signal on the satellite or transponder that sends the guide. The two day guide comes from a different location as I remember.

 

[Mr Tony]

unless you have a hard drive on the 211 it will only download the 2 day (actually 44 hour) guide

 

[KAB]

He's getting the 2 day on his 722K.

 

[Mr Tony]

I guess I read it that the 722 just downloads the wrong info. Nothing in the post says he gets only 2 days on the 722

Instead of downloading the 8 day guide, it downloads the 2 day guide for the 211 without the show titles for local TV.

I was making a comment on the 211 on why he may only be getting a 2 day guide

 

[esl1885]

I guess I read it that the 722 just downloads the wrong info. Nothing in the post says he gets only 2 days on the 722

I was making a comment on the 211 on why he may only be getting a 2 day guide

I get the 2 day guide on the 722K. Dish replaced the receiver yesterday, same thing this morning.

Sam

 

[Tampa8]

Time to look at your satellite signals. Do you have a full ARC?

 

[Mr Tony]

Time to look at your satellite signals. Do you have a full ARC?

the 9 day guide is on 72.7 & 119 so hopefully one of those sats the OP can see

 

[esl1885]

If I do a manual download, it always downloads the 9 day guide.
They replaced the LNB today, so we will see in the morning.

Sam

 

[esl1885]

Worked for one day. When I went to bed last night, the guide was good thru next Wednesday. When I got up
this morning, it is only good till Friday morning.

It sees all satellites, signal strength is good on all.

Sam

 

[esl1885]

I was just browsing the DBSTALK forums and found a post on Nov.3, 2011, where a guy
reported the exact same problem with a 622.

I'm thinking Dish has a software problem of some sort.

Sam

 

[Tampa8]

Two suggestions. You shouldn't have to but worth a try to see what is causing this;
1. Unplug everything from the receiver, any external hard drive, the internet, and if you use an HDMI unplug that.(especially the HDMI)
2. Try a completely different time of day, in the late morning or in the afternoon for the automatic updates.

When you say you do a manual guide update and it works, what are you doing to get it? (a check switch?)

I mention the HDMI because when you do the manual guide update and it works, obviously the TV is on. During the nightly update I am assuming the TV is off. Well since the software update to my neighbor's 612, one of his TV's makes the receiver reboot after turning off the TV, about 2 minutes later from when it is turned off. (Happens every time, repeatable every time) Who knows what else the HDMI could be interfering with. It's worth a try.
You could also leave the TV on at night for a couple of nights, still turning off the receiver and see if it updates. I know it might sound crazy but there are so many posts and my personal experience of the HDMI causing problems with some TV's and various receivers. Not just Dish.

 

[esl1885]

Well, after a long talk with someone high enough in the food chain, I finally
got someone at Dish to admit that there is an ongoing problem with this.
Apparently it is enough of a problem that they are willing to let me out of the rest
of my contract with no penalty(23 months).

I think I might have found what is going on. After I got off the phone with them,
I set the auto update to 2 minutes ahead, turned off the rx, left the TV on, and watched
what the rx did. It came on at the set time, screen had the start up logo, flashed a
couple of times and turned off. I immediately turned the rx on and the screen had a message
of a complete signal loss and the guide was saying outdated. So something is causing the rx to lose the signal
during updates.

My dish is on the eastern arc and I am going to ask them to move it to the western arc.

Sam

 

[TheKrell]

722k on EA? That sucks! I have a 722 and two 612s on EA which do not exhibit this bizarre problem.

 

[Tampa8]

Well, after a long talk with someone high enough in the food chain, I finally
got someone at Dish to admit that there is an ongoing problem with this.
Apparently it is enough of a problem that they are willing to let me out of the rest
of my contract with no penalty(23 months).

I think I might have found what is going on. After I got off the phone with them,
I set the auto update to 2 minutes ahead, turned off the rx, left the TV on, and watched
what the rx did. It came on at the set time, screen had the start up logo, flashed a
couple of times and turned off. I immediately turned the rx on and the screen had a message
of a complete signal loss and the guide was saying outdated. So something is causing the rx to lose the signal
during updates.

My dish is on the eastern arc and I am going to ask them to move it to the western arc.

Sam

Try what you did again but without the HDMI cable if you can.

 

[esl1885]

The problem is random. I did the same thing with setting the update a couple of minutes ahead
twice more, and both times it worked.

Last night the guide was correct when I went to bed, auto updates was set for later this morning, so it
had not happened yet when i got up, but the guide was bad.

Sam

 

[ZachS@DISH]

The problem is random. I did the same thing with setting the update a couple of minutes ahead
twice more, and both times it worked.

Last night the guide was correct when I went to bed, auto updates was set for later this morning, so it
had not happened yet when i got up, but the guide was bad.

Sam

I checked the known issues for the 722k and this is not a known issue. To me this sounds like the hard drive is starting to fail. If you have already had a tech out, I would recommend replacing the 722k.

 

[esl1885]

Receiver was replaced 4 days ago. Did the same thing that night.
LNB replaced 2 days ago. Same thing.
Sam

 

[esl1885]

Another tech visit, another call to Dish. No one has any idea what's going on.
Dish is sending me another receiver.

Sam

 

[esl1885]

I checked the known issues for the 722k and this is not a known issue. To me this sounds like the hard drive is starting to fail. If you have already had a tech out, I would recommend replacing the 722k.

Actually, there are people at Dish who know of this problem, they just don't know the cure. And I found a post of a person with a 622 that had the same problem.

Sam