"Could not reach DISH. Please try again".

[millerthyme59]

We're digging in to this - it is not just you. Hopefully its a quick fix.

Any word on progress with this?

 

[tjboston5676]

Any word on progress with this?

Have you tried it on last few days?
I had a customer saying they had similar issues last week with Alexa but it started working again. It may or may not be related to the Google issue.

 

[jc1975]

I've been trying everyday to relink to Google home. It's still gives the "Something went wrong. Try again." message.

 

[Josh.M]

No updates just yet. There is a team working on it.

 

[Dave Englert]

Still have the problem described above. Support at Dish is like talking to a 2nd grader. Google support says it's not their problem.

 

[Dave Englert]

No updates just yet. There is a team working on it.

Dish support claims they are not aware of this. Can you provide a ticket number?

 

[Josh.M]

1031153 is the one the agents would be able to see.

But i'm the one who wrote it for them - and I'm telling you its being worked on. Not really any point in asking for a ticket number from the agents.

 

[raoul5788]

Still have the problem described above. Support at Dish is like talking to a 2nd grader. Google support says it's not their problem.

to Satelliteguys Dave!

 

[BobL5]

Any update on this issue? This has been going on for quite some time. My blind mom depends upon being able to use the google interface.

 

[Josh.M]

Any update on this issue? This has been going on for quite some time. My blind mom depends upon being able to use the google interface.

None yet - I will follow up with the team and see what kind of progress has been made.

 

[Demilo16]

Hey, I'm having precisely the same issue as of September 1st. I was having intermittent issues with my "Ok, Google turn off Hopper Plus" not working on my Google enabled devices. Or going into home app, and it not showing a stream was going...

So I deleted my Hopper Plus and My Joey from the app and alas! It would never show up again as a device connected to my networks. It's not even in the list.

Ethernet or WiFi. Both tried. I've also reset both of the receivers to factory defaults and set them up again and reconnected. Rinse and repeat. Signed out of Google, cleared...ended session on Google account. Rinse and repeat.

Now, when I go to link my dish account it just says the same error as this title

 

[BobL5]

None yet - I will follow up with the team and see what kind of progress has been made.

Any information yet? Is there a number we can call to complain about this issue and get the investigation/solution moved up higher on the list of priorities?

 

[Josh.M]

Finally got an update - although its not anything overly helpful. Issue appears to be on Google's end and they've got a ticket open for triage. I'll post relevant info as it comes - thanks!

 

[ralfyguy]

Same here.

 

[lilchillywilly]

Been a few weeks since the last update. Any new information?

 

[collcul]

Any updates on this? I cannot access either

 

[ralfyguy]

Nothing new. Still doesn't work.

 

[Josh.M]

Not much of an update here but I figured I'd post anyway...DISH & Google teams continue to work towards a resolution - there is a project in dev that may resolve the issue (its a P0 *top priority* on both sides). Hopefully I'll have an update here soon as to when that can be pushed into production.

 

[millerthyme59]

Thanks for the update

Sent from my Pixel 7 Pro using Tapatalk

 

[Dave Englert]

Dish never makes promised call backs. Google Home still insists it's a 3rd party app problem. Neither knew anything about a P0 priority. Onstar just had a similar problem and not provided an estimated repair time, but beat that time by several hours.