CSR Fried MY STB

H

HD Junkie

Thread Starter
SatelliteGuys Family
Feb 14, 2004
80
0
I'm on the phone to VOOM trying to sign up for VA VA Voom and this joker says he needs my S/N so I give it to him and he promptly unauthorizes my box and tells me it's not his fault.
I'm talking to his supervisor now

A never ending saga
 
M

Mr. Biggles

SatelliteGuys Pro
Supporting Founder
Mar 6, 2004
502
0
Did it get worked out??

Another reason they need to get online ability for customers to change/add to their subscription.
 
H

HD Junkie

Thread Starter
SatelliteGuys Family
Feb 14, 2004
80
0
Yes, after about 30 minutes of guessing how it happened and another "hit" and front panel reset.
Supervisor said he didn't understand why the CSR couldn't re-authorize STB.
I bet he hit the wrong button somewhere.
Anyway, I'm VA VA VOOM now
 

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