Deactivated client stuck on HS17

[minimonster17]

How do I get a deactivated client to fully drop off my HS17? I returned and deactivated a C61K. It is no longer listed on the my equipment page on the DTV website.

However, it is still listed on the genie 2 info page, and the whole home page. The whole home page lists it as a device that needs attention with a status of authorize client.
It also shows up in the app.

The other clients are correctly listed as active clients working as expected.

How do I get this derelict C61K to fully drop from the server and be permanently forgotten? As I stated earlier, the device was already returned, deactivated through Directv technical support, and no longer shows up on the my equipment page on the Directv website. When I go to the remove clients page in the guide, it is not listed there.

Thank you in advance for your help.

 

[Tom Speer]

How do I get a deactivated client to fully drop off my HS17? I returned and deactivated a C61K. It is no longer listed on the my equipment page on the DTV website.

However, it is still listed on the genie 2 info page, and the whole home page. The whole home page lists it as a device that needs attention with a status of authorize client.
It also shows up in the app.

The other clients are correctly listed as active clients working as expected.

How do I get this derelict C61K to fully drop from the server and be permanently forgotten? As I stated earlier, the device was already returned, deactivated through Directv technical support, and no longer shows up on the my equipment page on the DI website. When I go to the remove clients page in the guide, it is not listed there.

Thank you in advance for your help.

If it does not show in the Remove Clients menu, where does it show up?

 

[minimonster17]

It shows up on the genie 2 info page that lists the clients, their status, the tuner counts, the SL5 LNB SWM, as well as the am21 I have. It also shows up in the DTV app. It does not show up as on remove clients page menu page, however.

 

[Tom Speer]

It shows up on the genie 2 info page that lists the clients, their status, the tuner counts, the SL5 LNB SWM, as well as the am21 I have. It also shows up in the DTV app. It does not show up as on remove clients page menu page, however.

Have you tried doing a Menu restart of all devices? (Menu>settings>Help>Reset/Restart>All Devices) That may make the HS17 forget about the C61K. If that doesn't work, the only thing that I can suggest is to do a keyword search for CLEARMYBOX. That will clear a lot of settings, and restart the HS17. It will clear your guide data which will take up to 24 hours to fully populate out to 2 weeks.