I'm a 18 year customer, and in the past it's been fairly easy to get at least a 12 month $50 discount plus shortterm additional programming. This year has been anything but that.
I called last month and spoke to the loyalty department. The rep sounded lost from the beginning, so I should've anticipated what was coming. He agreed quickly to another $50 discount for 12 months and after fumbling around said I was all set. I got off the phone and turned on my television to see that he had promptly deleted my entire programming package (which happened to be a grandfathered package of Choice at a cheaper price plus a free season of the NFL). After another 2 1/2 hours transferring around departments, my programming was reconnected with the current Choice package (at an additional cost), no more NFL package, and I was credited $50 for 1 month and told to call the loyalty department back next month for updated incentives (something about the programming having to cycle through my account...who knows).
So, I called the loyaltly department yesterday again and the rep said I could only have a $40 discount for the next 12 months (not the $50 I was promised the previous month) and mumbled something about free Showtime for the next 4 months. I reluctantly agreed, and although I did receive the $40 discount (without wiping out my programming package), I didn't get the promised Showtime. I called today and the person I spoke to was very apologetic, but said he didn't understand why I was promised Showtime as there wasn't anything on his screen offering that. He put me on hold for 5 minutes and came back with an offer of $10 for one month and said I could call back next month (a total putoff). I explained to him what I had been through and promised the last 2 months and 4 calls. He said he was very sorry but would not offer anything to compensate me for my time. I asked him what would be my costs to cancel. He didn't want me to cancel, but would not do anything to keep me as a loyal customer, just wanted me off the phone. I hung up in the middle of his insincere sorrys.
I plan on cancelling and going to all OTA and streaming before the next billing date. I've had enough. Sad how a once good company like DirecTV has turned into total garbage as AT&T/DirecTV.
