ACC is Access Card Control, and its an internal division of Customer Support, you need to be transferred there, and yes if you get a service call and the box needs to be replaced then you bitch and complain that they shouldnt reissue your contract. the box is yours, your out of contract etc. What I would do is call CS and just give them the last 4 of your card on that box and ask is it leased or owned, then say thank you and hang up, call back and open a service call, when the tech gets there simply tell him i only want this box activated if access card control makes it owned and does not extend my contract, he should go ok, call in get a live person relay that message, get transferred to acc. they look over your account, ask to speak to you, tell you all the benefits of resigning (there arnt really any tho) and you say no thank you, my old box was owned and my new one should be as well, and im not renewing my contract, theres a problem with my existing hardware you need to fix it. just dont give in, you will win with the right agent.
By the way, expect to spend alot of time on the phone, and the tech is probably gonna get somewhat pissed because hes standing around doing nothing, hence why i said tip him, offer him a drink, sandwich, what have you, unfortunately theres not alot that he can do other than wait, and this is taking time out of his day. what would make me happy is like 5 or 10 bucks just to start the call because i know from here on out im sitting my ass down and this is gonna take a while, and if all goes well and hes not a complete jerk to you, then give him another 10 or 20 at the end for waiting it through like a champ, if he says he has to get going, well, he has a right to, this is a call between you and d* and he may have other jobs, offer to let him come back or something to that effect. Im just saying this because whenever I call into Access Card Control, its a fiasco, and my day is basically shot. and a nice tip and cup of coffee (or soda, pending time of day) would probably make me feel better since i just lost whatever driving time, and daylight to work in. so to recap all this, yes its possible, but will involve alot of arguing and a service call, because if the box is mailed to you your contract will be renewed once its activated. You need to get all this done prior to the box being added to your account, and a tech should know how to get this done. One last thing, when you sign paperwork for the visit make sure on the lease he checks off service call, because then it states that lease anduendam is not applicable. (yea i probably spelled that wrong) but it just means that your contract wont be renewed. and say that alot on the phone, but yea it can be done. Just put on a pot of coffee and kick your feet up while your on the phone. Youll be there for a while.
