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Discussion in 'DISH Network Support Forum' started by superM, Feb 4, 2016.
I don't think you need a 4k, just the CUI and an HWS.
I do not have the CUI. I think that I will just wait until the bugs are worked out and Dish releases the CUI to the HWS.
I all be receiving two on Monday, one for my Hopper 3, and one for my 4h Joey. Will it require a software update to work?
Well, DISH told me on the phone that the 50.0 voice remote needs to show up in your mydish account store. If anyone out there that has the HWS with the new CUI, can you check to see if the 50.0 voice remote shows up in your mydish account store? Keep in mind the HWS new CUI hasn't been officially released yet so the 50.0 voice remote may not be in your store yet. But, I think if you have a 4k Joey with HWS you officially get the new CUI. But I am not real sure of that.
No, the Hopper 3 and 4K Joeys have the proper software for the 50s to work...
I received mine yesterday. The remote software updated as soon as I paired it, but the H3 didn't require an update.
How does it work? Is it a "Keeper"?
I've enjoyed mine.
I've enjoyed the voice capabilities, but not a big fan of the touchpad. I find the arrow keypad on the 52 easier for navigation. I still use my Harmony most of the time, but it's cool being able to tune channels by just saying the channel name and not enter the channel number. The number pad being embedded in the touchpad isn't always the easiest to hit the number you want. Like several others have said...a 52 remote w/ the voice capabilities added would have been perfect.
So far, I'm spot on when saying a channel name to tune to most channels except for the Sirius Music channels. Has anyone who has the remote tried to use a voice command to tune to those channels an/or found what to say to get to them that way? I've tried saying "SiriusXM" in general, and also things like "SiriusXM 80's on 8", or just "Channel 09908", and none of them get any results or action.
You need to have a 4k joey if you have hopper with sling for it to appear. The CUI hasn't been released officially for anyone else and thererfor it will not appear.
Just chatted with a DISH rep and no luck. I think he got offended about my request too.
He's probably heard it a lot this week from many people .
Is there a list of commands?
Sent from my iPhone using SatelliteGuys mobile app
When I upgraded to the Hopper 3 at the local home show in March, the reseller said I would get the 50.0 when it got out of beta. When processing the order the reseller gave me his cell phone so that Dish customer service could go over the terms of the upgrade. I asked that person about the 50.0 and she confirmed that I would be sent it once it got out of beta. I called today about the where abouts of my 50.0 controller and was told it would be a $30 upgrade and there was nothing in my customer notes that stated I would get the controller for free once it came out of beta. The Dish customer service person I talked to today said to call the reseller back and clarify the order. I called the reseller and he said he just got notice of the release of the controllers last week and noted that his notice also showed a $30 price. He also acknowledged that he was telling all the customers who signed up that the controller would be shipped to them once it came out of beta. He said that at the time he felt that Dish had committed to the controller update but now was aware that they are taking a different stance. Unfortunately there wasn't anything further he could do.
I called Dish back and gave a different customer service person the information of what the reseller told me along with the reseller's business name, the person I talked to (president of the company) and the fact that I had been given the same information from Dish Customer service while my Hopper 3 order was being confirmed on the night I ordered. Bottom line the customer service person put me on hold and came back on and said that based on the information I gave them, they would send me the 50.0 at no charge. I'll get it in 2-3 days.
No mini guide with the voice remote (arrow right while viewing a program)? Also no live trending (arrow left while viewing a program)?
Just swipe right for mini guide and left for trending. Tap center to record and see other episodes.
Glad to hear that they are making things right and sending you what you were promised. I didn't have that luck today. Oh well.
Wierd. I was trying earlier and it wasn't working. Now it is...
Received mine (50.0) today. Not a big fan just yet versus the 52.0. Unless I missed something when I searched here and elsewhere, the shortcut button on the right side of the remote (between microphone and backlight) only records the program you're currently viewing. The included manual states, however, that you may "Create and initiate a personalized shortcut" with this button. Is there currently a way to reprogram this button? I was also able to program (using the learning feature and my A/V receiver's remote) the physical keypad numbers on the 52.0 to quickly change my A/V receiver's HDMI input from satellite to Roku, to Blu-ray etc. Now, in learning mode, pressing the "123" button to brings up the numeric keypad and has no effect. Likely since you can't reprogram that button....and can't use it at that point to jump into the numeric keypad. (And I must admit I do miss physical buttons - once accustomed to the layout I rarely even looked at the 52.0.) The voice capabilities are nice, but, as another commenter mentioned, I'd prefer that feature grafted onto a 52.0.