I'll happily accept honesty any day of the week, it's when I'm confronted with total BS or those who won't admit they don't know what I am speaking of or what the answer is and just try to blow me off that infuriates me to no end. My tolerance level for BS is low and for stupid even lower. One of my favorite T-shirts reads as follows
Stupid people are like Glow Sticks
I just want to snap them
Then shake the sh*t out of them
Until the light comes on.
LOL
More customers seem to be willing to work with me when I'm straight up honest, rather than just reading from a script. I personally despise calling any company and it's obvious that all they're doing is reading from one.
I mean, if you don't know or aren't trained on a particular issue, just tell me. I'm not gonna go postal on you or scream like an idiot.
I do go "off script" and 'skip steps in a flow', or just say..."Welp, sir/ma'am, I don't know what's going on... but let's figure this out together" quite often as... let's be real. we have some weird crap going on right now that doesn't fit any one category. Lol
If it's something I can't fix over the phone..I tell them as plainly as I can. BUT...I will do everything I can to find a way to fix the weird sh*t, or make sure they get a tech visit without jerking then around for an hour.
Cause again, I personally hate it when it happens to me.