Sorry ,I don't think its the customers fault at all!.
If your a retailer you know the rules. Customers are only informed of the rules once they become a Dishnetwork subscriber.
And if a customer is lying about his name to get free equipment, well I guess his time will come, But I'm not going to believe for 1 second that customers are part of the reason these retailers are losing there jobs. E* knows whats going on ,they know where to look for the cause of the problem.
You don't have to get mad , This is how these discussions work.
OK time to chime in here.
I work for Dish Networks west coast distributor and let me inform you that customers can and are just as much to blame for this as the retailers.
Now don't get me wrong here there are some rotten apples in the bunch, but after seeing first hand over the past 10 years how customers try to work the system they are just as guilty.
Just take a look at how many threads are on this board alone talking about "how to get free upgrade". For some ungodly reason customers feel that they're entitled to free, expensive hardware and programming whenever they feel like it.
If they call one retailer and he doesn't do it they call the next, and so on and so on until they figure out what to say and how to say it.
It also doesn't help when CSR's at Dish directly tell customers and retailers how to change an account. This is where almost all the retailers I deal with have learned their tricks.
Is it right what the retailers are doing? By the contract they signed with Dish, NO.
But it is Dish's own system that has created this monster and now they think by just getting rid of these offenders it will all go away. In reality all they are doing is just sweeping the cockroaches across the street.
They need to invest in a new software program that will prevent this first and then the problem will go away.
These are the facts !!
