Dishanywhere App Crashing (1 Viewer)

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DISH Support

OFFICIAL DISH SUPPORT
Staff member
DISH DIRT TEAM!
Jun 6, 2019
667
653
Just downloaded Dish Anywhere app on iPad running IO13. Every time I try to open it, it crashes. Any suggestions

thanks
Dugan

Hey there, Dugn5468! I am sorry to hear you are having trouble with the DISH Anywhere App and I would love to investigate it with you. Have you tried deleting the App and reinstalling it? -- Sam F
 
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HipKat

SatelliteGuys Master
Aug 25, 2017
9,209
14,793
Pekin, IL
Hey there, Dugn5468! I am sorry to hear you are having trouble with the DISH Anywhere App and I would love to investigate it with you. Have you tried deleting the App and reinstalling it? -- Sam F
He said he just installed it! Why would he uninstall/reinstall something he JUST installed?
 

DISH Support

OFFICIAL DISH SUPPORT
Staff member
DISH DIRT TEAM!
Jun 6, 2019
667
653
He said he just installed it! Why would he uninstall/reinstall something he JUST installed?

Hey there, HipKat! By deleting and reinstalling, we are eliminating any issues that could be causing it to crash- like a reset. If this doesn't help then we will go from there. -- Sam F
 

Boonedocks

Active SatelliteGuys Member
Jun 19, 2009
17
0
30504
Thank you for checking! What software version is showing for the DISH Anywhere App? -- Sam F

Does uninstalling and reinstalling delete "lose" all of our transferred videos on my iPad? I have had random playback issues since iOS 13 + the latest Dish Anywhere app update and was going to uninstall and reinstall the app but am afraid I will lose my 30+ transferred videos
 
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DISH Support

OFFICIAL DISH SUPPORT
Staff member
DISH DIRT TEAM!
Jun 6, 2019
667
653
Does uninstalling and reinstalling delete "lose" all of our transferred videos on my iPad? I have had random playback issues since iOS 13 + the latest Dish Anywhere app update and was going to uninstall and reinstall the app but am afraid I will lose my 30+ transferred videos

Good evening, mdrbuy. When uninstalling/reinstalling the DISH Anywhere app, it would delete all transferred content. I can see if there is a way to help with that playback issue so we can avoid uninstalling/reinstalling. Can you tell me exact what's going on, and include any error messages that you may be seeing please? - Caleb S
 
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