Here is my responce, which is the same "line of bull" or responce, that my manager gave to this customer when they called on the phone....
First of all, Please download a current copy of our rebate form which can be found here...
http://www.satelliteguys.us/metro25/dishstoresite/rebateform.pdf
There is 4 rebate options on this form...
#1 $25 CASH BACK. Customer Subscribes to DISH Family, signed up with a Club DISH Card, or did not sign a 24 Month commitment with DISH Network.
#2 Customer Subscribes to a minimum basic programming package of Americas Top
120 or above, signed a 24 Month commitment with DISH Network and signed up for Credit Card Auto-pay on the day the initial order was placed.
#3 $75 CASH BACK. Customer Subscribes to Minimum basic programming of Americas Top 120 with a Digital Video Recorder, signed a 24 Month commitment with DISH Network and signed up for Credit Card Auto-pay on the day the initial order was placed.
#4 $25 HD Platinum Pack Bonus. Customer Subscribes to the HD Platinum package
The way it works is your rebate is either $25, $50 or $75. If you get the HD Bonus package you then get an additional $25 back for up to $100 in savings.
THE WHOLE ISSUE HERE IS THAT THIS PERSON USED A CLUB DISH CARD WHEN THEY SIGNED UP
It says right on the rebate form that the rebate is $25 if you use a Club DISH Card when you sign up.
In addition it also states this on this page on our website...
DISH Network Satellite TV - Frequently Asked Questions FAQs
Q: I got one of those Club Dish cards, can I use it when signing up with you?
A: We can still accept your Club Dish, but you will only qualify for the $25 Rebate. With the current promotion Dishstore has in place with the potential $100 Rebate, your actually better off not signing up with the Club Dish card and taking advantage of the higher rebate amount.
As far as im concerned this is clear as day, it says it on the website, it says it on the rebate form, and they decided to use a Club Dish card anyways.
Now im not saying I have an issue taking Club Dish cards, but the issue that I run into is that Im already paying out up to $100 CASH to customers who sign up through us. I have to pay the sales people another $50 for their commission to close your sale, plus I have advertising and other expenses to run the office.
When a Club Dish card is used to sign up, I get a $50 reduction in commissions from DISH Network. There is simply not enough money left over when I get paid on your account from DISH Network to pay my sales people, pay you a $75 or $100 rebate, and have to eat $50 on a Club Dish referal.
For the person who started this thread, keep in mind that they already got a $50 credit on their first months bill immediatly when they signed up. This person was not penalized for using the Club Dish card because the net result at the end was the same, and they where still $25 ahead by going through us instead of calling and using the Club Dish card directly through DISH Network
We do value everyones business, and most people know we will bend over backwards to provide good customer service.
Anyone who has gotten a rebate check from us, what was the turn around time to get your check back from us? Right now we are running less than 14 days from the time you mail us the request, till the time you receive the check back in the mail.
These are my rules on our rebate redemption, and unfortunatly if I didn't have this policy in place, every sale would end up being a Club Dish referal, as everyone here is fully aware that there are Club Dish card numbers posted all over the internet
