Early Termination Fee - No Line of Sight after Moving

[SomeDishGuy]

The moral of the story....Installers must really think people are dumb.That's a great way to build a relationship!Reading back through several of these posts I see customers being called stupid,dumb,not too bright.Really nice.

You've gotta realize, the people on this board...they're the "power users". Probably the top 1% of users, meaning 99% of the people out there know less about their system. I will gladly admit that a lot of the people here could likely install their own system. But the other 99%? Not even close. I talk to Dish customers every day, and nothing surprises me any more. The number of customers who can mess up a simple receiver swap (identical receiver) would surprise you. Instructions in the box, yet they'll still mess up the wiring. Would I trust those people to run cable, know where to put diplexers, know how to install the dish and LNB? Ha.

 

[harshness]

The moral of the story....Installers must really think people are dumb

It isn't the installers that made the business decision to require professional installations. That came from elsewhere (doubtless including Customer Service and those in charge of maintaining customer satisfaction).

 

[harshness]

I'm still waiting to hear from Teehar about how DISH (or DIRECTV) can establish confidence in the ability of any customer to self-install.

I would also be interested how much it might cost to design and administer such a test and how to know with some level of confidence that the customer wasn't researching answers on the fly.

Given that we've pretty much agree that relatively few read and follow instructions, I think we can agree that you have to know what you're doing and why.

 

[Teehar]

I'm still waiting to hear from Teehar about how DISH (or DIRECTV) can establish confidence in the ability of any customer to self-install.

I would also be interested how much it might cost to design and administer such a test and how to know with some level of confidence that the customer wasn't researching answers on the fly.

Given that we've pretty much agree that relatively few read and follow instructions, I think we can agree that you have to know what you're doing and why.

Simple solution,if customers are given the option for self install,and they screw it up,they pay full price for tech to come and fix the mess.This is how it could read (Dish can not be held responsible for customer errors,in the event customer installs,damages equipment,customer will have to pay in full for any repairs).

There is one thing that neither Dish nor DTV will ever be able to eliminate,Human Error.Even installers make mistakes,causing another installer to come out again.So to answer your silly question,no test would be required.

 

[Teehar]

It isn't the installers that made the business decision to require professional installations. That came from elsewhere (doubtless including Customer Service and those in charge of maintaining customer satisfaction).

I'm sure Dish doesn't teach installers to consider customers dumb either.

 

[harshness]

Simple solution,if customers are given the option for self install,and they screw it up,they pay full price for tech to come and fix the mess.

So how happy do you suppose the criminally self-righteous customer is going to be that is now contractually obligated to pay someone to come into their home to pick up the pieces (some of them possibly charred) of their failed experiment?

How much arguing might there be about how "the equipment should have been designed to handle miswiring".

So to answer your silly question,no test would be required.

I don't think your trial by fire approach is tenable.

 

[harshness]

I'm sure Dish doesn't teach installers to consider customers dumb either.

I'm sure that's something that installers figure out with very little outside guidance. They know from first-hand experience the crazy stuff that customers will do in their home theater installations.

 

[dishcomm]

Simple solution,if customers are given the option for self install,and they screw it up,they pay full price for tech to come and fix the mess.This is how it could read (Dish can not be held responsible for customer errors,in the event customer installs,damages equipment,customer will have to pay in full for any repairs).

There is one thing that neither Dish nor DTV will ever be able to eliminate,Human Error.Even installers make mistakes,causing another installer to come out again.So to answer your silly question,no test would be required.

In a perfect world that would make sense.
However, we live in a world where NOTHING is ever anyone's fault. People will always find an excuse to place blame on others or an inanimate object. Of course with that mindset established, the person will make demands and threaten to cancel their service if the charges are not waived.
A business does not want headaches. This is a headache.
Businesses want long term paying customers.
Oh, back in the beginning of the small antenna satellite service, cash and carry with self installation kits ruled the day.
As far as I am concerned it should have stayed that way.
Let everyone pay for the equipment of their choice. If they choose to hire a professional to install their system, it's their choice.
It's the same as buying kitchen cabinets. The buyer can install them or hire someone to do the job.

 

[dishcomm]

I'm sure that's something that installers figure out with very little outside guidance. They know from first-hand experience the crazy stuff that customers will do in their home theater installations.

I once rolled up on a mover install. The custy had a theater room that had a rack with an over head projection system and sound equipment the previous HO sold with the house.
The custy was under the delusion that I was there to fully integrate his Dish system into the existing- by the way, this was an HD system to which he wanted HDMI instead of the existing component cabling- but to adjust the speakers to the sound system.
The whole thing was taken apart. I had no clue where to connect anything because the equipment was screwed down into these brackets and the shelves in the rack of course did not roll out for access.
I told the guy our AV/Structured wiring specialist could help him out but the install and other work he wanted would not be a free of charge.
He told me he didn't care. He just wanted it to work.

 

[navychop]

Nice words to hear.

 

[bld4781]

.

 

[dwarren2]

And your point is?

 

[patmurphey]

Start a new thread! This one is almost a year old.

 

[budda]

Exceptions can and should be made in my option about no LOS. Things a customer could control, or caused to end service. However the process of buying a house is not a 5 min task. I can't believe a person who is on this site, never stood outside and looked around and said hey this could be a problem? There seems to be many options listed in this thread. I don't believe that Dish is completely in the right. However a complete pass on the contract is also wrong. As a costumer I would probley be upset As well. Hope you get it worked out.

 

[satnewb]

The majority of these nlos movers were due to the transient renters in my experiences. Here today, moving in a month, then again in 3 months, etc. It's like playing roulette. Eventually you're gonna end up with a problem. Most guys would do what they could to make something happen. I went as far as putting dishes on abandoned houses and running an aerial line on more than one occasion.

Another issue was with people who needed a specific sat, say the 118 for internationals. Specifically in apartments with very limited dish placement areas. While I understand people don't like the ETF, there has to be something in place to prevent people from just being able to cancel service. They are running a business to make money.

As far as someone buying a house, my tv service was the last thing I was concerned about. If it had meant paying a few hundred bucks to cancel a contract I would have. It's a drop in the bucket in comparison to the cost of a house. I can't imagine someone not purchasing a home based on nlos.

As a former tech, I'm still amazed at how high on the list of priorities people put their television service. I guess I shouldn't be by now.

 

[boba]

Where is the old report a post symbol this should be locked and never allowed to be opened it just ain't going nowhere.

 

[Hall]

As a former tech, I'm still amazed at how high on the list of priorities people put their television service. I guess I shouldn't be by now.

There are people, no doubt, will rule out an otherwise ideal home because they can't get satellite TV service.



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[Claude Greiner]

Exceptions can and should be made in my option about no LOS. Things a customer could control, or caused to end service. However the process of buying a house is not a 5 min task. I can't believe a person who is on this site, never stood outside and looked around and said hey this could be a problem? There seems to be many options listed in this thread. I don't believe that Dish is completely in the right. However a complete pass on the contract is also wrong. As a costumer I would probley be upset As well. Hope you get it worked out.

Yea. It cracks me up when people move and don't check to see if Internet is available or if there is line of site to get a dish.

I can live without satellite and deal with cable, but no Internet is a deal breaker. I will not settle for satellite Internet

 

[Teehar]

Looky hear paw,no running water,but they have a clear los for that thar sateelight dish!

 

[Claude Greiner]

Looky hear paw,no running water,but they have a clear los for that thar sateelight dish!

And you know there are people who care more about tv than running water